RCI Financial Services completed a credit check when you applied for your agreement with Renault Finance which gave an estimation of your credit worthiness. To ensure you keep a good credit profile, you need to make sure you make all your payments on time for all your credit and hiring agreements.
RCI Financial Services is a member of the Finance and Leasing Association and subscribes to the FLA Consumer Code of Practice and to the FLA Conciliation and Independent Association Arbitration Scheme. This includes data protection, lending and complaint procedures. For a copy of the code, please call the FLA on 020 7836 6511, look online at www.fla.org.uk or call RCI Financial Services on 08444823826.
This is a standard measurement of the annual rate of the total charge for credit and is used so that you can compare what you'll pay for different credit packages. This charge includes interest and other charges or fees that will affect the cost of borrowing.
The terms and conditions upon which your finance agreement has been made can be found with your finance agreement. They are legally binding and are not superseded by any explanations given on this site. Insurance products are subject to the terms and conditions found on the insurance policy document.
RCI Financial Services complies with the Data Protection Act 1988 and details of how your information is used appears on your finance agreement (in the section Data Protection Act Declaration) and as a separate sheet when you first receive your document (called "Uses of Data" or "Personal Information"). This should also have been explained to you on delivery of your vehicle.
As is standard across the finance industry, you may have to pay fees to cover specific administration costs. Please refer to your agreement documentation to see which fees are applicable to you.
If you move to a different address during the course of your agreement, please write to RCI Financial Services at at RCI Financial Services Limited, PO Box 493, Watford, WD17 1FJ and advise them of your new details.
You can change your payment date by up to 15 days either forwards or backwards for no extra charge. Please call RCI Financial services on 08444823826 or alternatively you can write to us at RCI Financial Services Limited, PO Box 493, Watford, WD17 1FJ
Yes, you can nominate an additional person for us to discuss your agreement with. To make this a permanent request for your agreement, please write to RCI Financial Services Limited, PO Box 493, Watford, WD17 1FJ including your agreement number and car registration number and the details of the person you are nominating including their name, address and date of birth.
No, your agreement cannot be transferred into another name.
If you have put a personalised number plate on your vehicle since signing your agreement, please advise RCI Financial Services Customer Services on 08444 823826 of the new details and supply evidence from the DVLA of the new registration number so that they can amend their records.
At the end of your agreement if you are returning the vehicle and wish to keep your personalised plate, you will need to have the vehicle re-registered. Please provide RCI Financial Services on 08444 823826 with the new details so that they can update their records. Also, please see have a personalised plate and am returning my vehicle.
Generally speaking, the vehicle cannot be taken out of the UK for more than 21 days at a time, however please refer to your original agreement terms and conditions in the section "The Vehicle" or "The Goods" for the specific rules relating to your agreement. Please contact RCI Financial Services on 08444 823 826 for more details. If you have a Contract Hire agreement then please contact our agents to obtain the a VE103B form which is an essential requirement when travelling abroad with a lease car. Their contact details are 01234 244 072
If your vehicle has been damaged you will need to have it repaired under your motor insurance policy before it is returned. If there is any damage that has not been put right when your vehicle is returned, you will be charged for the repairs. RCI Financial Services will also need details of any accident damage you have had repaired during the course of your agreement.
You must continue to make the payments on your agreement until your insurance company has resolved the matter. Please call RCI Financial Services Collections on 0844 4822 171 as soon as possible to advise them of the situation. If the amount paid by your insurance company to settle the agreement is not as much as the settlement figure on your agreement, you will be liable to pay the left over shortfall amount. However, if you have taken out GAP insurance, the shortfall amount could be covered.
If you are experiencing difficulties with paying your rentals please contact RCI Financial Services Collections as soon as possible on 0844 4822 171 to discuss your situation and the courses of action available. The team will also be able to advise whether you have any credit insurance and could make a claim.
You can find information on how to make a claim, on your insurance documentation. For more information, contact Pinnacle Claims Department on 0208 207 9100 or click here: www.support.pinnacle.co.uk
Your agreement specifies a particular payment profile which does not include a provision for a payment holiday. If you are struggling to maintain your payments, please contact RCI Financial Servcies Collections on 0844 4822 1715 to find a solution.
RCI Financial Services aims to provide the highest possible standard of service to all our customers and would like to resolve any issues you may have to your entire satisfaction. The person who takes your initial call will aim to resolve the matter promptly. However, if you are not satisfied, and the matter is still not resolved after being passed to a more senior member of staff, please let our Customer Services department know as soon as possible on 08444 823826. They will be able to either resolve any issues you may have or escelate them to our dedicated complaints team to investigate further.
We promise to provide a response within 48 hours of your complaint being received. You can contact us on 08444 823 826, by writing to; RCI Financial Services Ltd, PO Box 493, Watford, WD17 1FJ.
You could, if you like, repay your loan early. To do so you will need a settlement quote. This can be obtained by contacting RCI Financial Services on 08444 823826. The calculation of the setttlement figure varies depending on the type of agreement you have and when it was signed.
If you have an agreement regulated by the Consumer Credit Act 1974 this will be clearly stated on the agreement itself (Regulated Agreement). Settlement figures for Regulated Agreements are caculated in accordance with the Consumer Credit (Early Settlement) Regulations 1983 if your agreement was taken out before 31 May 2005, and under the 2005 regulations for all other Regulated Agreements.
On early settlement, the amount of interest you pay will generally be less than you would have paid if the loan had run its full course. The closer to the end of your loan term you are if you settle early, the smaller the interest saving will be. The FLA produce a leaflet which explains the calculations in full. A copy is available at www.fla.org.uk or from the FLA on 020 78366511.
Please contact RCI Financial Services on 08444 823826 to discuss your options.
Towards the end of your Selections Agreement, RCI Financial Services will write to advise you of the options available to you. You will have 3 choices: Drive away a new Renault, Keep your Renault or return the car to us. If you have a Hire Purchase agreement, you will own the car once all the payments are made. If you have a Personal Contract Hire you will hand the car back. You can ring RCI Financial Services on 08444 823826 for more details.How does it work page
Your local Renault dealer would be happy to discuss financing a new Renault using your current vehicle as part-exchange. To find out where your local dealer is, click here.
Alternatively, please telephone RCI Financial Services on 08444 823826 and they will provide details as to what you need to do to return your vehicle.
Once your vehicle is returned, it will be inspected and you will be charged for any damage that falls outside the British Vehicle Rental and Leasing Association's (BVRLA) Fair Wear and Tear guidelines.
If you want to keep your personalised plate, telephone the DVLA on 0870 240 0010 to obtain a retention certificate (may take up to 6 weeks). You will receive a new V5C containing your vehicle's new registration. Please do not return the vehicle until you have this form and have signed the yellow section 9. Return the entire form to RCI Financial Services Ltd, PO Box 493, Watford, WD17 1FJ who will pass it to the DVLA.
If your vehicle is returned with the personalised plate we will assume you are happy to pass it on.
On a Hire Purchase or Renault Selections agreement, once you have made all the payments including the Option to Purchase fee, RCI Financial Services will transfer the legal title of the goods into your name. With a Lease or Contract Hire agreement, you will only ever lease the vehicle and legal ownership of the goods will always remain with RCI Financial Services.
For finance offers and terms and conditions, please visit the offers section