Renault UK

Terms and conditions for use of this site

RENAULT UK LIMITED (RENAULT) has created this site in order for you to obtain the latest information on Renault products and services supplied by us and by the Renault Dealer Network. We hope you enjoy using the site. Your access to and use of the site is conditional with your compliance to the terms and conditions given below and all applicable legislation. These terms and conditions are to the exclusion of any other agreement made between you, Renault or the Renault Dealer Network regarding the use of the site. You agree that Renault shall not be liable to you for any loss or damage to any property arising out of your failure to abide by your obligations hereunder. All rights of ownership in the site, illustrations pictures, sound, script, animation and other material appearing belong to Renault. All rights are strictly reserved. You shall not copy, amend, reproduce in any form whatsoever the information and material on the site or otherwise interfere with the site or do any act that is inconsistent with our rights. Copyright Renault UK Limited.

Intellectual Property Rights

All rights of ownership in the site, illustrations pictures, sound, script, animation and other material appearing belong to Renault. All rights are strictly reserved. You shall not copy, amend, reproduce in any form whatsoever the information and material on the site or otherwise interfere with the site or do any act that is inconsistent with our rights. Copyright Renault UK Limited.

Passwords and Access Codes

During the registration procedure, you must enter an account name and a password. You alone are responsible for keeping this account name and password confidential and for all the activities carried out on your account. You shall; (i) inform Renault immediately of any unauthorised use of your account and/or your password and/or any breach of security; and (ii) make sure that at the end of each session you disconnect properly.

Products and Services

This site provides information on Renault products and services available throughout the United Kingdom. From time to time, there may be geographically specific information relating to the products and services. Please check with your dealer before making any commitments. Whilst we make every reasonable effort to ensure that the information on the site is the most recent and correct, from time to time the specifications of vehicles, services and prices can change without notice. Because of the interactive nature of the site the configuration is for illustration purposes only. You should therefore contact your dealer for definite details. On the dealer pages, you will find information relating to used cars. Please check the wording carefully.

Manufacturer’s “On the Road” Recommend Retail Prices - New Vehicles

Includes delivery to the dealer premises, number plates, a one-litre bottle of oil for all cars and two one-litre bottles of oil on Trafic and Master, 12 months government road fund licence (depending on CO2 emissions) and First registration feet at £55. Other goods or services supplied by agreement between the customer and the Dealer are not included.

Used Vehicles

With regard to the used vehicles displayed on the site, registering your details does not in any way constitute a sale or the reservation of the selected vehicle(s). The used vehicles shown on the site are invitations to treat and sales should be conducted with the dealer displaying them.

Services

Services offered on the site are available from the RENAULT network members participating in this campaign. Please contact your participating dealer for full details. The prices shown are recommended prices.

Renault Dealer Network

Authorised Renault Dealers are experts in providing you with information about all our products. Always consult your dealer. Dealers are independent from Renault UK Limited and any commitments to purchase products or services are made between you and your dealer. Certain pages and information on this site are compiled by your dealer the responsibility for such information rests with the dealer concerned. However if you experience any problems, please do not hesitate to liaise then with your dealer or with us on the customer services telephone line.

RCI Financial Services

Renault Finance and Renault Business Finance are trading names of RCI Financial Services Limited, a wholly owned subsidiary of Renault S.A.

The products and services described in this site are available only to UK residents (excluding the Channel Islands and the Isle of Man). The information in this site is not directed at anyone other than UK residents and applications from others will not be accepted. The information contained in this site may not satisfy the laws of any other country. The phone number only applies to phone calls made from the UK. The information in this site is not directed at anyone other than UK residents and applications from others will not be accepted.

Finance Offers

All finance offers and prices are subject to change without notice. Finance is provided, subject to status, by RCI Financial Services Ltd,PO Box 493, Watford, Wd17 1FJ. RCI Financial Services Limited is authorised and regulated by the Financial Services Authority. Written quotations available on request. You must be at least 18 and a UK resident (excluding the Channel Islands and the Isle of Man) to apply for finance. Examples shown are applicable to models ordered, purchased new and registered during the offer period (ask your dealer for details). These finance offers supersede all previously advertised offers, are available to private and small business customers (operating 24 vehicles maximum) and exclude Motability customers, driving schools, private hire, taxis and contract hire. These offers are for GB only - separate offers apply in Northern Ireland. Renault reserves the right to amend or withdraw offers at any time without prior notice. Vehicle prices are manufacturer's recommended retail prices and are correct at time of publication, including 20% VAT and the manufacturer's recommended On The Road charge. Subject to availability. 0% finance relates to Hire Purchase finance only, unless otherwise stated.

Renault Selections

Selections agreements include a £99 administration fee payable with the first monthly payment and a £139 credit facility fee and £10 option to purchase fee payable with the last monthly payment. APR will vary depending on cash price, deposit and period. Selections examples are correct at time of publication and are based on an annual agreed mileage of 10,000. If the vehicle is returned to Renault Finance at the end of the agreement and the agreed mileage has been exceeded, a charge of 6p per mile excess will be payable. If the vehicle is returned to Renault Finance at the end of the agreement, it should be in good condition. If not, a further charge may be made to pay for any accidental damage to the vehicle or excess wear and tear with regards to its age and mileage. A guarantor may be required.

General Information

Details supplied by you will be held in RCI Financial Services Ltd's computer records. If you are applying for finance, your application will be assessed by Renault Finance using a process known as "Credit Scoring" and by searching the files of Credit Reference Agencies who will record this search. RCI Financial Services Ltd will disclose details about you and your Agreement to Credit Reference Agencies who may make them available to subscribing lenders for future credit assessment or fraud prevention. All information may be used by RCI Financial Services Ltd, and may be disclosed to RCI Banque S.A. Group Companies and to others, for marketing (by post, telephone, e-mail or fax) and other purposes subject to the provisions of the Data Protection Act 1998. If you do not want your details to be used for marketing, please inform Renault Finance in writing. Telephone calls may be recorded and monitored for security purposes and to assist with staff training, under our quality control procedures. Information is available in Large Print, Audio or Braille on request. Please call for details. You may now contact us using Type Talk.

Renault Finance Protection

To qualify for Renault Finance Protection, you must be between 18 and 65. As with all insurance policies, there are some exclusions. Details of the policy including on the exclusions will be provided.

Renault Finance Protection is arranged by Renault Finance acting as an agent for the Insurer, Pinnacle Insurance plc (registered number 1007798) (the 'Company'), Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX. The Company is incorporated in England and Wales and limited by shares. Cardif Pinnacle Is a trading style of Pinnacle Insurance plc.

Pinnacle Insurance plc is a BNP Paribas company. The Company is authorised and regulated by the Financial Services Authority. English law will be the law which applies to the insurance (unless you ask for another law and the Company agrees to this before the commencement date). You can at any time ask for detailed information about the Company's compensation arrangements if it goes into liquidation and cannot pay its debts.

If your loan is regulated by the Consumer Credit Act 1974 and you settle your loan early, you may receive a part refund of premiums which will be used to reduce your settlement figure, provided that you have not made a successful claim. Your refund will not be calculated proportionately but in accordance with the Rule of 78. If you would like examples of how much of your premium will be refunded please write to the lender.

Renault Community - forum rules

Please note the following forum rules and guidelines for use. By using the forum, you accept these rules.
When using this website you agree not to:

• Use insulting, threatening or defamatory words
• Post any material likely to cause undue annoyance, provocation, upset, embarrassment to any person
• Deliberately provoke arguments or harassment
• Spam threads
• Post any unlawful material or material which infringes the copyright, other intellectual property rights or any other rights of any other person
• Post any material or links to any site that is inappropriate, offensive, pornographic, sexual, violent, racist, sexist, abusive or voyeuristic or is otherwise offensive or unlawful in any way
• Post links to websites or adverts for commercial or personal gain without prior approval from the forum administrator ecommerce@renault.co.uk
• Create multiple profiles for any purpose, e.g. to escape a previous ban or to allow comments which breach our posting rules. This also includes impersonating any other person, real or imaginary

All matters relating to conduct in the forums and compliance with these Posting Rules will be determined by the Administrators and Moderators in their sole discretion (acting at all times in a reasonable and fair way). Termination of your membership will be permanent and no correspondence will be entered into with a view to reversing any sanctions.

Use of 'Cookies'

When you visit our site, we may plant a "cookie" in your computer. A "cookie" does not enable us to identify you. Generally, it records information about the way your computer navigates round our site (which pages you looked at, date and time, etc.) which we can read next time you visit. It contains information which you have given us. In this way, you will not have to fill in the form the next time you visit the site. This information will be stored on your computer for a defined period of time. We hereby inform you that you can prevent "cookies" from being recorded by configuring your browser as follows: If you surf the Internet with Internet Explorer 3 or 4 (Microsoft): Click on "display", "options", "advanced". Among the various warnings that you can activate, the fourth says "warn before accepting cookies" and in Internet Explorer 4 only, the fifth says "always refuse cookies".

We use third-party advertising companies to serve ads on sites on which we advertise. Third-party advertising technology (1) uses information derived from your visits to this Web site and the sites on which we advertise to serve ads to you and (2) places a unique third-party cookie or cookies on your browser. We also use Web beacons, provided by third-party advertising companies, on both our Web site and on other sites, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to our Web site. Cookies and Web beacons also enable us to deliver more relevant ads to users.

click here for our cookie opt-out options

Although we believe that each of the sites to which we target our ads or from which we otherwise collect data should post a privacy statement that fully describes the advertising and data collection activities on its site, we cannot guarantee that all of those sites post such a statement.

In Internet Explorer 5.0+:

• Go to the 'Tools' menu
• Click on 'Internet Options'
• Click the 'Security' tab
• Highlight the 'Internet' zone (selected by default)
• Select security level 'High' for this zone
• Click on 'OK'
• Go into your cookies directory (usually c:\windows\cookies)
• Delete all the files you have there

Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies. If you surf the Internet with Navigator Gold 3 (Netscape): click on "options", "network preferences", "protocols". Among the various warnings that you can activate, the first is "warn before accepting a cookie". You will then be warned when a "cookie" comes along and you can prevent it being recorded by your browser. Please refer to your instructions for browser use.

Hypertext Links

Setting up a hypertext link to the Renault site requires prior authorisation from RENAULT. If you wish to set up a hypertext link to our site, you must contact the e-Commerce manager at RENAULT. RENAULT is in no way responsible for the content of sites to which there is a hypertext link from the Renault site.

Limit of Liability

You visit the site at your own risk. Under no circumstances will RENAULT or any members of its network be held liable for damages, whether direct or indirect, including but not limited to loss, loss of data or programs, or financial loss resulting from access to or use of this site or any of the sites linked to it (except personal injury or death caused by our negligence). Information about models and their specifications relates to the description at the time of going on line or when the various pages are updated; the information is given only as a guide and must not be construed as constituting a contractual offer of products or services issued by RENAULT, its branch offices or members of its network. Errors or omissions may occur. Access to the products and services presented on the site may be subject to restrictions. You must therefore make sure that the law of the country from which you have made the connection permits you to access our site.

Applicable Law

These terms and conditions shall be governed by and interpreted with English law. You agree to submit to the exclusive jurisdiction of the English courts

Updating the Terms and Conditions

RENAULT reserves the right to modify and update access to the site as well as the terms and conditions at any time and you agree to be bound by any such variations. You must therefore refer to these pages regularly to check the terms and conditions.