Accident & Roadside Assistance

You’re covered

 

The Renault 4+ package includes 4 years Roadside Assistance*.  Renault Assistance is a vehicle-based membership, so it covers anyone driving your Renault in the UK with your permission.

 

*for vehicles registered from 1st February 2012



Details

How to call for Renault Assistance

CALL 0800 085 8005 OR 0333 202 3005*

 

Before calling Renault Assistance, please make sure that you have the following details ready:

 

  • Registration number of your vehicle
  • Your name
  • Your address
  • A contact telephone number
  • Model and colour of your vehicle
  • Nature of breakdown
  • Your exact location

 

If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making your call, return to safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.

 

* Calls charged at standard network rate from mobile and landlines

Renault at Home Assistance

If your vehicle breaks down at or within ¼ mile of your home, Renault At Home Assistance will bring help to your doorstep. If your vehicle cannot be repaired, Renault Assistance will transport it to the nearest authorised Renault dealer, or another destination of your choice, whichever is the nearer.

Renault Recovery

If your vehicle breaks down more than 1/4 mile from your home and a prompt local repair at the roadside is not possible, Renault Assistance will arrange onward passage for you, up to seven passengers and your vehicle to any single destination in the UK mainland or Northern Ireland. This also includes the Isle of Man, Guernsey and Jersey, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions.

Renault Onward Travel

If your car is immobilised away from home, Renault Assistance provides additional benefits immediately following Recovery, giving you a choice of ways to continue your journey. Renault Assistance can at its discretion:

 

• Arrange provision of a replacement vehicle for up to 72 hours (subject to the terms and conditions of the hire company). To ensure that you are eligible for this, please make sure you have your driving licence with you. If we choose to arrange a replacement vehicle for you, you will have to pay a fuel deposit. You will also be responsible for returning the vehicle and any additional costs; or

 

• Refund the cost of public transport for you and up to seven passengers*, to reach the end of your journey, subject to a maximum of £150 per person, or £500 for a group, whichever is less; or

 

• Arrange and pay for overnight accommodation and transport for you and up to seven passengers*, up to a maximum of £150 per person in total or £500 for each party, whichever is less. This does not include the cost of providing meals and drinks. You will have to pay for any extra hotel or transport costs.

 

*Up to the stated capacity of the vehicle. Please note that we will not supply a like-for-like vehicle.

Renault Assistance European Cover

Your Renault Assistance cover also includes European Breakdown cover for the first 36 months. Renault Assistance European cover gives you and your family peace of mind whilst travelling in your Renault in continental Europe and the Republic of Ireland (subject to terms and conditions). 

Terms & Conditions

For a copy of Renault Assistance full terms and conditions, click here