Accident & Roadside Assistance

You’re covered

 

The Renault 4+ package includes 4 years Roadside Assistance*, provided in association with the AA. Renault Assistance is a vehicle-based membership, so it covers anyone driving your Renault in the UK with your permission.

 

*for vehicles registered from 1st February 2012. For vehicles registered prior to this date, please refer to your warranty terms and conditions for details of your Roadside Assistance cover.



Details

How to call for Assistance

CALL 0800 085 8005

 

Before calling Renault Assistance, please make sure that you have the following details ready:

 

  • Registration number of your vehicle
  • Your name
  • Your address
  • A contact telephone number
  • Model and colour of your vehicle
  • Nature of breakdown
  • Your exact location

 

If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making your call, return to safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.

Home Start

If your vehicle breaks down at or within a ¼ mile of your home, Home Start will bring help to your doorstep. If your vehicle cannot be repaired, the AA will transport it to the nearest authorised Renault dealer, or another destination of your choice, whichever is the nearer.

Recovery

If your vehicle breaks down more than ¼ mile from your home and a prompt local repair at the roadside is not possible, we will arrange onward passage for you, up to seven passengers and your vehicle to any single destination in the UK mainland or Northern Ireland. This also includes the Isle of Man and the Channel Islands, although ferry costs must be borne by you. If you are towing a trailer or caravan at the time, this will also be recovered, subject to certain weight and size restrictions.

Onward Travel

When your car is immobilised away from home, Renault Assistance provides additional benefits immediately following the provision of Recovery, giving you a choice of ways to continue your journey. Simply choose the one that is most convenient for you, while we take your vehicle to an authorised Renault dealer:

 

  • We can arrange provision of a replacement hire car for 24 hours (subject to the terms and conditions of the hire car policy). To ensure that you are eligible for a replacement vehicle, please make sure you have your driving licence with you. You may have to pay a fuel deposit, and will be responsible for the return of your hire car plus any additional costs.
  • Or, if you prefer not to drive, Onward Travel will cover public transport costs for you and up to seven passengers**, up to the prevailing current monetary limit, which will be advised by the attending agent or patrol
  • Or, the AA will arrange and pay for overnight accommodation, and transport you and up to seven passengers** to a hotel selected by Renault Assistance

 

**Up to the seated capacity of the vehicle.

European Cover

Your Renault Assistance cover also includes European Breakdown cover. Renault European Assistance, backed by the AA, can give you and your family peace of mind while travelling in your Renault anywhere in continental Europe and Eire (subject to terms and conditions). For further information please call 08000 72 33 72. For European Breakdowns please call 0844 335 00 00.

Terms & Conditions

For a copy of the AA's full terms and conditions for Renault Assistance, click here.

 

For a copy of the AA's full terms and conditions for Xtra Assistance, click here.