Motor Industry Code of Practice - Customer Relations - Owner Services

Customer Relations

Motor Industry Code of Practice for New Cars

Renault UK subscribes to the Office of Fair Trading Approved Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by our manufacturer’s warranty. This consumer code sets out standards which we comply with regarding:

Advertising
New Car sales
Car Manufacturer’s Warranties
Availability of replacement parts
Complaints Handling

Motor Industry Code of Practice for Service and Repair

Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. All garages that subscribe to the Code have committed to:

honest and fair services
open and transparent pricing
completing work as agreed
invoices that match quoted prices
competent and conscientious staff
a straightforward, swift complaints procedure

The Motor Codes Advisory and Conciliation Service will offer free impartial advice, for further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920815