QUALITY AND SAFETY ACTIONS

TODAY AN OBJECTIVE OF RENAULT IS TO BE RECOGNIZED BY OUR CUSTOMERS AND THE PUBLIC AS ONE OF THE WORLD'S BEST AUTOMOBILE CONSTRUCTORS IN TERMS OF PRODUCT AND SERVICE QUALITY.

Customer Relations

To that end, the Renault group is working to ensure that its customers are offered a range of vehicles and services that guarantee absolute confidence in their relationship with the brand. This is reflected in a strong commitment to consolidating our results but equally to improving the durability and longevity of our vehicles as well as offering our customers an exemplary level of service in our sales network.

Product Recall and Quality campaigns are deployed as a preventive measure and focus on a specific group of vehicles that have been identified as potentially demonstrating a given fault. Depending on the nature of the issue, we may choose to write to you informing you of this matter.

 

If you receive a communication from us about a Recall or Quality campaign, it is very important that you contact your preferred dealer as soon as possible to have your vehicle checked. Any necessary rectification work related to the campaign will be performed free of charge. Your dealer will also be able to help you with any concerns or queries you may have.

 

In addition to our proactive campaigns, all of our dealers will check your vehicle against our worldwide database every time your vehicle visits a Renault workshop.

 

By simply registering your details in My Renault, you will be able to keep fully informed of any Safety or Quality campaign outstanding on your vehicle.

RECALL CAMPAIGNS

 

Recall campaigns are deployed as a preventive measure and focus on a specific group of vehicles that have been identified as potentially demonstrating a specific fault, which could affect the safety of the vehicle’s occupants. The operation consists of a check to identify whether the relevant fault exists on the vehicle followed by repairs if required. Where you are notified of a Safety Recall outstanding on your vehicle, it is essential that you contact your Renault Dealer as soon as possible.

PRODUCT QUALITY CAMPAIGNS

 

Product Quality campaigns are deployed as a preventive measure and focus on a specific group of vehicles that have been identified as potentially demonstrating a specific issue which, in certain circumstances may affect the reliability of the vehicle. The operation consists of a check to identify whether the relevant fault exists on the vehicle followed by repairs if required. Where you are notified of a Quality campaign outstanding on your vehicle, it is essential that you contact your Renault Dealer as soon as possible.



Read a statement from Renault's Quality Director
Check your vehicle for any recall or quality campaigns (by logging into My Renault)