Extended Warranty for New Vehicles - Key facts POLICY SUMMARY

This document contains some important facts about Extended Warranty for New Vehicles and is designed to assist you in making an informed purchasing decision. It is not a statement of the full terms and conditions of the policy.

Should you choose to purchase this product you will be sent a warranty booklet, which includes the full terms and conditions. Please take time to read this booklet to make sure that you fully understand the cover provided.

1. FEATURES AND BENEFITS

Extended Warranty for New Vehicles provides protection from mechanical and electrical failure of specified parts of a motor vehicle. Cover commences at the end of the manufacturer’s warranty and continues until the selected age or mileage (whichever occurs first).

2. CANCELLATION RIGHTS

We hope you will be happy with the cover this warranty provides. However, you have the right to cancel it within 14 days of receiving the warranty booklet, without giving any reason. If that happens you are entitled to a full refund and should contact our Customer Services Team (0870 752 7035) who will arrange the refund for you. Please note that your warranty cannot be cancelled and refunded more than 14 days after you receive the warranty booklet.

3. SIGNIFICANT EXCLUSIONS OR LIMITATIONS

• Extended Warranty for New Vehicles cannot be purchased after the manufacturer’s original warranty has expired
• Your vehicle must be serviced in accordance with the manufacturer’s recommendations
• Vehicles used as a taxi, minicab, driving school or made available for hire or reward are excluded
• Certain specified parts are excluded from cover
• Only available on Renault vehicles

Full details of exclusions, terms and conditions are printed in the warranty booklet.

4. MAKING A CLAIM

If you need to make a claim for warranty repairs you should contact your local Renault dealer for instructions on how to proceed. Please make sure that you have your warranty booklet and confirmation of cover letter available. If further help is required you may contact our Customer Services Helpline on 0870 752 7035.

5. HOW TO MAKE A COMPLAINT

We hope you will be happy with the service we provide. In the unlikely event of a complaint about this warranty, you should contact Renault For You Extended Warranty Administration on 0870 752 7035.

If you remain dissatisfied, you may contact the Insurer directly by writing to: The Risk Manager, Motors Insurance Company Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.

If the Insurer is unable to settle any dispute to your satisfaction, short of court action, you have the right to ask the Financial Ombudsman Service to review your case. The right to apply to the Ombudsman must be exercised within six months of the date of the Insurer’s decision. Please write to: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR.

6. COMPENSATION SCHEME

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if the Insurer is unable to meet its obligations. This depends on the type of business and circumstances of the claim. You can get more information about compensation scheme arrangements from the FSCS, 7th Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN. Telephone 020 7892 7300.

Motors Insurance Company Limited (“The Insurer”) will provide the insurance outlined in this document. Motors Insurance Company Limited is an incorporated company limited by shares. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG.

DEMANDS AND NEEDS STATEMENT

This product meets the demands and needs of Renault owners who wish to cover themselves against certain costs arising from mechanical failure of their vehicle.