Due to Data Protection regulations, we can only give information on an account to our agreement holder. However, our agreement holder can authorise a third party to act on their behalf by giving us written confirmation. For more detail on what is required please contact our Customer Services team on 0333 0090233.
On some agreements, there is a mileage restriction. If so, the annual mileage is the allowance you agreed with the dealer when your agreement was set up. If you return your vehicle to RCI Financial Services, either at the end of your agreement or at any other time you will be liable to pay for any additional miles used beyond your mileage allowance. Your mileage allowance and cost per excess mileage will be detailed in your agreement. Please contact us on 0333 0090233 if you wish to discuss this further.
If the finance agreement is regulated, you only have 14 days from the day you sign your documents to cancel or withdraw from the agreement. Should you exercise your right to withdraw from the agreement we will require full settlement of the amount financed within 30 days from the date you notify us of your intention to withdraw. A daily interest charge will be applied to the amount financed until the full balance is received. Please contact us on 0333 0090233 if you wish to discuss this further.
All figures are calculated according to the Consumer Credit Act 1974 and are valid for 28 days.
A Statement of Account will be sent to you annually, on the anniversary of your contract. This details all of the payments you have made to date and the balance outstanding. You can view your statements online by logging into Your Account here.
The British Vehicle Rental and Leasing Association is also known as the BVRLA. On Agreements where a vehicle is returned to us at the end of a contract, we expect the condition of the vehicle to be at the standard as set out by the BVRLA. These vehicle return standards also apply to vehicles that are subject to Voluntary Termination.
The Fee is our administration charge to cover the cost of setting up your agreement with us.
This is our administration charge for passing title of the vehicle to you once your final payment has been made.
If you have a Renault Selections agreement, the “balloon payment” or "optional final payment" is the lump-sum payment you will need to pay at the end of your agreement should you wish to keep the vehicle. The amount of the balloon payment will be detailed on your agreement. We will contact you nearer the end of your agreement to discuss the various options available to you.
If your agreement was entered into on or after 11th June 2010, you are able to make a lump sum payment towards your agreement at any time. Any lump-sum payment will be used to reduce your monthly rental. We are unable to accept part payments to reduce the term of your agreement. If you are eligible to make a lump sum payment, you can do so online by logging into Your Account here. Please note that online payments will show on your account approximately 24 hours after the payment is made.
The payments on your agreement are called rentals because RCI Financial Services Limited own the vehicle until all of your payments are made or your finance agreement is settled in full.
Yes, we will need full details of your IVA and whether the agreement is being adopted into the IVA or not. Please send us in all documentation as soon as possible for an individual review. Address - Financial Solutions Department, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS. Please call us if you wish to discuss further on 0333 200 0002.
If you are finding it difficult to maintain your normal monthly payments, please contact us to discuss your circumstances on 0333 200 0002. We are here to assist and may be able to offer you solutions for your finance agreement to support you through this time.
Under the terms of your contract, the vehicle must be kept in your daily control and you are responsible for maintaining the payments. If you are having problems making your payments please contact 0333 0090233.
Yes, you must keep up your payments until the agreement is settled by your insurer and please notify us immediately. Please ensure you inform your insurer of our interest if they are not already aware and that they must make a settlement to us. In the event that your insurance settlement is more than the amount outstanding on your finance agreement, we will refund the balance to you, if there is a shortfall you will be liable to pay us the difference. If you require an up to date settlement quote, you can view it online by logging into Your Account here.
If you have a regulated Hire Purchase or Renault Selections agreement, you have a statutory right to terminate your agreement early. Should you wish to do so you are liable to pay 50% of the total amount payable under your agreement, plus any arrears. This amount will be detailed on your agreement under “Termination – Your rights”. In the event you are considering voluntary termination we ask you to contact us on 0330 3310 228.