Connected services and embedded applications

From My Renault app, you can remotely activate or program the heating and/or air conditioning to precondition your vehicle.

 

data processed:

• Vehicle identification number (VIN),
• Vehicle equipment level (type of air conditioning, heated seat option, heated steering wheel option),
• Hood opening status,
• The temperature currently selected by the customer in the vehicle,
• Preconditioning status (started, in progress, stopped), and
• Gearshift status.

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
• Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: Easy Link / openR link

From My Renault app, you can remotely start, program or defer vehicle charging.

 

data processed:

• vehicle identification number (VIN),
• vehicle connection status and battery level,
• complete charge management,
• range and remainin charging time,
• 7-day sliding charge planning calendar (days, start time and time).

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account, or the vehicle is not paired with another My Renault account;
• Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: Easy Link / openR link
 

From My Renault app, you can find charging point stations available on your route and thus remotely manage the planning of your journey, in particular by scheduling an optimal route, with the localisation of the charging spot stations.

data processed:

• Vehicle identification number (VIN),
• GPS position at end of journey,
• Vehicle range.

 

legal basis art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• Geolocation data is kept until a new GPS position is recorded;
• The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
• Vehicle usage data are stored on our servers for a period of 90 days. Data purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: openR link
 

From My Renault app, you can remotely consult various information related to the current state of the vehicle.

 

data processed:

• Vehicle identification number (VIN),
• Total mileage,
• Vehicle range,
• Tyre pressure.

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
• Vehicle usage data are stored on our servers for a period of 90 days. Data is purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: Easy Link / openR link

From My Renault app, you can remotely consult various information related to the current state and charging history of the electric vehicle’s battery.

 

data processed:

• Vehicle identification number (VIN),
• Charging range,
• Battery charge level,
• Vehicle connection status,
• Charging history (day and time of charge, duration, battery percentage at the start and at the end of charge, charged energy in kw/h).

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• The link between the VIN (including the equipment level) and the My Renault account is kept on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account;
• Vehicle usage data are stored on our servers for a period of 90 days. The data is purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: Easy Link / openR link

Emergency call is a statutory service in Europe. In the event of an accident, the vehicle issues an emergency call automatically or at the touch of a button on the roof. Data from the car is automatically shared with the call center for faster interventions at the scene of the accident.

 

data processed:

• Indication of whether the service is triggered manually or automatically,
• vehicle type,
• the vehicle identification number (VIN),
• the TCU number,
• geolocation data (last three positions of the vehicle),
• technical data of the vehicle: type of vehicle, type of engine, type (automatic or manual),
• time of the call to help the emergency services to make a diagnostic faster,
• direction of the vehicle.

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period: data are kept for a maximum of 13 hours in the vehicle. Data is kept for the time required to handle emergency situations. Data is completely deleted when this is no longer required for this purpose.

 

multimedia system: Easy Link / openR link

This service allows the driver to call Renault assistance directly from his vehicle in the event of a breakdown. The location and technical information of the vehicle are automatically transmitted during the call.

 

data processed:

• Technical identifiers of the person (VIN, IPN, registration number, IMEI number,…),
• Identification data (name, first name, contact details),
• Technical data specific to a vehicle (technical characteristics, quality, maintenance)
• Commercial relationship data (incl. payment and transaction data, contract).

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• Data is kept for 180 days by Renault,
• Data is kept for 5 years by AXA (or equivalent depending of the country) (pseudo-simulated data)

 

multimedia system: Easy Link

When necessary, the maps of your favourite countries and the multimedia system software are updated automatically. For the maps, updates will be made available for 3 years.
You may also select updates for maps of other countries in your area and for the multimedia system software manually. Manual updates can be downloaded onto a USB key from the Renault CONNECT Updater tool.

 

Data processed:

The following data must be processed to use this service:

• Vehicle identification number;
• Maps and software version;
• Maps service activation date;
• Favourite region for maps;
• Type of multimedia system;
  
  

To receive maps updates, you must, when configuring your vehicle, select your favourite country in order to benefit from 2 free automatic updates for this map every year, for 3 years. To facilitate your selection, the vehicle’s geolocation is used to recommend your favourite country based on the vehicle’s current location. This geolocation data is not stored and will not be collected again.

 

Data retention:
For the maps and multimedia system software updates, data is saved for the duration of the contract, or 3 years from the time the services are activated.
Note: In the case of manual updates using a USB key, the user is responsible for erasing the data on the USB key.

the service enables the automatic update of some of the car’s software using Over the Air technology (without any customer intervention).

 

data processed:

• The vehicle identification number (VIN),
• Connection logs,
• Latest software versions, configuration and calibration, and
• Update history.

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

retention period:

• Connection logs are kept for twelve (12) months, and
• All other data is retained for the life of the vehicle.

 

multimedia system: Easy Link / openR link

This pack includes the Connected Navigation and Door-to-Door Navigation services.

 

Connected Navigation provides TomTom services for real-time traffic information, hazard zones, weather forecasts on the journey, service station information with fuel prices for internal combustion or 100% hybrid vehicles, charging stations for electric vehicles and information for plug-in hybrid vehicles (PHEV). Thanks to Google Search, you can also search for addresses and points of interest using keywords.

 

The pack also includes Door-to-Door Navigation, which enables the vehicle to be localized from My Renault app, to send a journey from My Renault app to the vehicle’s multimedia screen, to determine the walking itinerary to the final destination, directly within My Renault app.

 

data processed:

 

Connected Navigation :

• The technical identifier of the vehicle (technical identifier linked to the service license, not the VIN) to enable requests to be exchanged between vehicles and partners, i.e. Google and TomTom. The technical identifier is a temporary code that is changed at each session. Partners do not receive the vehicle identification number (VIN). These data are anonymous and in no way enables partners to trace individuals.
• GPS destinations and waypoints;
• Vehicle query history.

 

Door-to-Door Navigation is an exclusively internal service provided by My Renault app, with data only going through Renault servers:

• Vehicle identification number (VIN);
• Entered destination addresses;
• The latest GPS coordinates of the vehicle;
• Data related to the use of My Renault app.

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

 

Connected Navigation:

• The technical data identifying the vehicle is kept for 30 days ;
• Technical data required for service operation are retained for a maximum of 24 hours;
• Destinations, points of interest and waypoints are either directly deleted or stored for a maximum of 24 hours if they are necessary for the use of the service;
• The history of on-board requests is kept for 90 days.

 

Door-to-Door Navigation:

• The vehicle identification number associated to My Renault account is kept for the duration of the provision of the service;
• Destination addresses are kept for 30 days;
• Data relating to the use of My Renault app are kept for 90 days;
• The car’s GPS coordinates are deleted any time a new position is recorded. This data is kept for 6 months if not deleted following the recording of a new position.

 

multimedia system: Easy Link

From My Renault app, this service allows you to remotely pinpoint your vehicle’s last position, which will be displayed on the screen of your My Renault app.

 

data processed:

• Vehicle identification number (VIN),
• Vehicle geolocation at the end of each journey,
• Connection logs.

 

legal basis: art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• Geolocation data is retained until a new vehicle position is recorded;
• The link between the VIN (including the equipment level) and the My Renault account is stored on our servers as long as the customer does not delete the vehicle from his/her account or the vehicle is not paired with another My Renault account
• Data related to the use of the service (logs concerning the use of the service: error/success code, etc.) are kept for 6 months on our servers ;
• Vehicle usage data is stored on our servers for a period of 90 days. The data is purged as soon as no service requiring this data is activated on the vehicle.

 

multimedia system: Easy Link / openR link

Connected Driving pack gives you additional contextual information about the road (curves, speed limits, roundabout, etc.) and can affect certain functions on your vehicle:

• Cruise control, which adapts the vehicle’s speed to the context of the road without any action on the part of the driver,
• Increased accuracy of the speed limit displayed on the dashboard,
• The information provided to the driver to reach the final destination/ event at the right speed ;
• Optimize electrical energy according to driving conditions and to the journey (gradients, traffic info, city, etc.) to offer you better autonomy and optimal vehicle performance.

 

data processed :

• Vehicle identification number (VIN),
• Service provider’s license (ID),
• Connection logs.

 

legal basis : art. 6(1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period :

• VIN and license ID are kept indefinitely so that the license can be reactivated once the contract with the third party has expired;
• Connection logs are kept for 90 days.

 

multimedia system: openR link

The connected maintenance service is a proprietary connected service whose main aim is to ensure that the vehicle is in good working order throughout its life cycle. You’ll be notified when your vehicle’s scheduled maintenance is due. In addition, you are alerted when a vehicle event requires you to visit a repairer. Finally, Renault has set up mechanisms to anticipate wear and tear on certain parts.

 

data processed:

• The vehicle identification number (VIN),
• Connection logs,
  
• Vehicle quality and maintenance data,
• Driver and driving behavior data.
  

legal basis: art. 6 (1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period: all data is kept for 8 years.

 

multimedia system: Easy Link / openR link

Those two packs enable you to access several functionalities from your vehicle’s multimedia screen :

For the Navigation Pack:

• Access the Google Maps application to obtain real-time GPA navigation data and traffic information for over 220 territories.
• Activate the Google Assistant, for voice-controlled navigation, vehicle functions and information without taking your eyes off the road;
• Access Google Play, and use applications downloaded from Google Play on your multimedia screen (media applications, audio streaming, etc.)

The Infotainment Pack enables you to use, in your vehicle’s multimedia screen, applications downloaded from Google Play (media applications, streaming audio etc.).

 

data processed: please refer to the Data Protection Policy of our partner Google.

 

legal basis: please refer to the Data Protection Policy of our partner Google.

 

retention period: please refer to the Data Protection Policy of our partner Google.

 

multimedia system: openR link

This service uses remote data collection to ensure that the traction battery warranty is properly fulfilled, thereby minimizing downtime for your vehicle. To this end, the data is transmitted to our After-Sales Service.

 

data processed:

• Vehicle mileage,
• Battery serial number,
• Battery health,
• Battery mileage,
• Energy supplied by the battery,
• Battery usage data required for health status recalculation.

 

legal basis: art. 6 (1) UK GDPR (data processing is necessary for the performance of the contract)

 

retention period: data is collected for the period required to implement the contractual warranty subscribed to and will be kept for twelve months following collection.

 

multimedia system: Easy Link / openR link