connected services and onboard apps

description of the Service: The Emergency Call service (also known as the eCall service governed by EU Regulation 2015/758 of 29 April 2015) is an embedded system, based on the 999 emergency number, mandatory for all new types of M1 and N1 category vehicles (passenger cars and light commercial vehicles) since 31 March 2018. This service, activated by default, is designed to deal with emergency situations.

 

In the event of an accident, the vehicle automatically calls an emergency call centre. It is also possible to manually activate the service by simply pressing a button located on the vehicle’s ceiling. For prompt intervention and care at the accident scene, vehicle data are automatically shared with the emergency call centre.

 

personal data processed:

• indication of manual or automatic activation of the service,
• vehicle type,
• vehicle identification number (VIN),
• TCU box number,
• geolocation data (last three vehicle positions),
• vehicle technical data (type of vehicle, type of powertrain, automatic or manual),
• time of the call made.

 

legal basis for processing: Art. 6 (c) GDPR (legal obligation)

 

retention period: Data are stored in the vehicle for a maximum of 13 hours. Data are kept for as long as is necessary to deal with emergency situations. They are completely deleted when they are no longer required for this purpose.

 

multimedia system: easy link / openR link

description of the Service: The Renault Call assistance service enables drivers to call Renault Assistance directly from their vehicle in the event of a breakdown. During the call, your location and the vehicle’s technical information is sent automatically.

 

personal data processed:

• technical identifiers (such as VIN, IPN, registration number, IMEI number),
• identification data (surname, first name, contact details),
• vehicle-specific technical data (technical characteristics, quality, maintenance),
• data linked to the commercial relationship (such as payment and transaction data, type of contract).

 

legal basis for processing: art. 6 b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are kept for one hundred and eighty (180) days by Renault and five (5) years by the partner insurer, or equivalent, depending on the country concerned.

 

multimedia system: easy link 

description of the Service: The service automatically updates the map using Map Over The Air (MOTA) technology. The automatic update is performed for the country selected as favourite. 

 

personal data processed:

• vehicle identification number (VIN),
• the MAP version, 
• the Favourite country,
• the subscription date,
• type of multimedia system,
• Browser version,
• connection logs.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• connection logs are retained for 12 months
• all other data are retained for the life of the vehicle.

 

multimedia system: easy link 

description of the Service: This service enables you to manually update the map from the Customer Toolbox using a USB stick.

 

personal data processed:

• vehicle identification number (VIN),
• preferred region.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are retained for the duration of the contract, i.e. 7 years. 

 

multimedia system: easy link 

description of the Service: The service enables certain vehicle software to be updated using Over The Air technology.

 

personal data processed:

• vehicle identification number (VIN),
• connection logs,
• the latest versions of software, configuration and calibration,
• history of updates performed.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• connection logs are retained for twelve (12) months
• all other data are retained for the life of the vehicle.

 

multimedia system: easy link / openR link

description of the Service: via the My Renault app, you can remotely activate or programme the heating and/or air conditioning to precondition your vehicle.

 

personal data processed:

• vehicle identification number (VIN),
• vehicle equipment (air conditioning, heated seats, heated steering wheel),
• bonnet open status,
• temperature currently selected by the customer in the vehicle,
• preconditioning status (started, in progress, stopped),
• gear lever status.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the link between the VIN (including equipment level) and the My Renault account is retained on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle. 

 

multimedia system: easy link / openR link

description of the Service: Via the My Renault app, you can remotely start, programme or delay the vehicle's charge.

 

personal data processed:

• vehicle identification number (VIN),
• vehicle connection status and battery level,
• complete management of charging,
• driving range and charging time,
• 7-day rolling charging schedule (days, start and end times).

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle.

 

multimedia system: easy link / openR link

description of the Service: From the My Renault app, you can remotely trigger your vehicle's horn or lights to locate it quickly.

 

personal data processed:

• vehicle identification number (VIN),
• PIN code used to keep the remote control features secure;
• history of on/off requests for headlights and horn,
• service usage data (logs).

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• service usage data (service usage logs: error code, success) are stored on our servers for 6 months.

 

multimedia system : openR link

description of the Service: From the My Renault app, you can find the charging stations available on your route and remotely manage the planning of your trip by preparing an optimal route, with the location of the charging stations.

 

personal data processed:

• Vehicle identification number (VIN)
• GPS position at the end of the trip,
• vehicle range.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• geolocation data are retained until a new GPS position is recorded;
• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle.

 

multimedia system : openR link

description of the Service: From the My Renault app, you can remotely set the minimum battery charge level below which discharge is no longer possible, connect devices compatible with your bidirectional charge, monitor the battery charge status continuously, and be notified when the minimum battery charge level is reached.

 

personal data processed: Vehicle battery usage data

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: For the duration of the contractual relationship 

 

multimedia system : openR link

description of the Service: From the My Renault app, you can remotely consult various information on the vehicle's current status.

 

personal data processed:

• vehicle identification number (VIN),
• total mileage,
• vehicle range,
• tyre pressure (easy link only).
  

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle.
  

 

multimedia system: easy link / openR link

description of the Service: From the My Renault app, you can remotely consult information on the current state and charge history of your electric vehicle's battery. 

 

personal data processed:

• vehicle identification number (VIN),
• driving range, 
• battery charge level,
• the car's connection status,
• charging history (day and time of charge, duration, battery percentage at start and end, energy charged in kw/h).
  

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle.

 

multimedia system: easy link / openR link

description of the Service: From the My Renault app, this service enables you to remotely locate your vehicle's last position, which will be displayed on your My Renault app screen.

 

personal data processed:

• vehicle identification number (VIN),
• vehicle geolocation at the end of each trip,
• connection logs.
  

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• geolocation data are stored until a new vehicle position is recorded;
• the link between the VIN and the My Renault account is kept on our servers until the customer deletes the vehicle from their account or the vehicle is paired with another My Renault account;
• service usage data (logs concerning the use of the service: error code, success) are kept for 6 months on our servers;
• vehicle usage data are stored on our servers for a period of 90 days. The data are purged as soon as no service requiring the transmission of this data are activated on the vehicle. 

 

multimedia system: easy link / openR link

description of the Service: This service consists of Connected Navigation and Door-to-Door navigation services.

 

Connected navigation provides real-time information, via TomTom servicesTomTom, on traffic, danger zones, weather along the route, petrol stations with fuel prices for combustion-powered or 100% hybrid vehicles, charging stations for electric vehicles, and both for plug-in hybrid vehicles (PHev). It also enables address and point-of-interest searches using keywords via the Google Search function.

 

This package also includes Door-to-Door Navigation, which allows you to locate the vehicle from the My Renault app, send a journey from the My Renault app to the vehicle's multimedia screen, and find the walking route to the final destination directly from the My Renault app.

 

personal data processed:

Regarding connected navigation:

• the vehicle's technical identifier (technical identifier linked to the service licence, not the VIN) to enable requests to be exchanged between vehicles and partners, i.e. Google and TomTom. The technical identifier is a temporary code that changes with each session. Partners do not receive the vehicle identification number (VIN). These data are anonymous, making it impossible for partners and service providers to track individuals;
• GPS destinations and waypoints;
• history of requests from the vehicle. 

 

Door-to-door navigation is an exclusively internal service provided by the My Renault app, with data passing only through the Renault servers: 

• Vehicle identification number (VIN)
• The destination addresses provided;
• the vehicle's latest GPS coordinates; 
• data relating to use of the My Renault app.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

Regarding connected navigation:

• The vehicle’s technical identification data are saved for 30 days.
• The technical data required for the services to function properly is saved for a maximum of 24 hours.
• The destinations, points of interest and waypoints are deleted immediately. If this data are required to use the service, however, it is saved for a maximum of 24 hours.
• The request log from on board the vehicle is saved for a period of 90 days. 

 

Regarding door-to-door navigation: 

• The vehicle identification number associated with the My Renault account is saved for as long as the service is provided.
• destination addresses are stored for 30 days;
• data relating to use of the My Renault app are kept for 90 days;
• The vehicle’s GPS coordinates are erased every time a new position is recorded. This data are kept for 6 months if it is not deleted by registering a new position.

 

multimedia system: easy link 

description of the Service: From your vehicle's multimedia screen and dashboard, these services let you:

 

Regarding navigation:

• access the Google Maps app to obtain real-time GPS navigation data and traffic information across more than 220 territories;
• activate Google Assistant, to control navigation, vehicle functions, or obtain information by voice command without taking your eyes off the road
• access Google Play, and download apps from Google Play onto your multimedia screen (media apps, streaming audio, etc.).

 

Regarding infotainment: Use apps downloaded from Google Play (media apps, audio streaming, etc.) on your vehicle's multimedia screen.

 

personal data processed: Please refer to our partner Google's Data Protection Policy.

 

legal basis for processing: Please refer to our partner Google's Data Protection Policy.

 

retention period: Please refer to our partner Google's Data Protection Policy.

 

multimedia system: openR link

Depending on your settings from the main screen of your compatible electric vehicle, the avatar Reno assists you in discovering and using your vehicle; Reno can provide recommendations to adjust certain vehicle parameters according to context and environment to optimise your driving experience, and respond to your voice commands to act on the vehicle. Furthermore, thanks to the Cerence Chat Pro tool – developed by our technology partner Cerence Inc – which relies on various sources, including ChatGPT, the avatar Reno can respond to numerous requests.

 

Please note that responses generated by ChatGPT may, in some cases, vary, contain incomplete, inaccurate, or irrelevant information, and may infringe the rights of third parties. For this reason, you should not rely on the accuracy of responses without verifying them with other sources of information. Additionally, if you use or share results generated by ChatGPT, you must ensure that the dissemination of this information does not infringe the rights of third parties (such as personal data protection, intellectual property rights).

 

personal data processed:

• driver identification data,
• voice and voice data;
• geolocation data depending on the query;
• connection data;
• data relating to the use of the vehicle, connected services, or driving mode.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are retained for the duration of the profile activity for connection data; for 4 weeks (rolling period) for geolocation data and data relating to the use of the vehicle, connected services, or driving mode.

 

multimedia system: openR link

description of the Service: This pack provides you with additional contextual information on the road (curves, speed limits, roundabouts, junctions and exits, etc.) and can affect certain vehicle functionalities:

• cruise control, adapting vehicle speed to road context without driver intervention
• increased accuracy of the speed limit value displayed on the dashboard,
• information provided to the driver to reach the event at the correct speed,
• optimised electric energy according to driving conditions and route (slopes, traffic information, city, etc.) to offer you better range and optimal vehicle performance.

 

personal data processed:

• vehicle identification number (VIN),
• service provider licence ID,
• connection logs.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period:

• the VIN and license ID are retained indefinitely, so that the licence can be reactivated once the contract with the third party has expired;
• connection logs are kept for 90 days.  

 

multimedia system: openR link

description of the Service: The service enables users to charge their vehicles more easily and securely at any charging station compatible with ISO15118 (the international standard for electric vehicle charging processes). Once the service has been activated, all the user has to do is plug the vehicle into a charging station, and it is automatically recognised and starts charging.

 

personal data processed :

• person's technical identifier (VIN),
• connection data. 

 

legal basis for processing : Art. 6 (b) GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are kept for the entire lifespan of the vehicle, unless the contract is terminated by the vehicle owner.

 

multimedia system : openR link

description of the Service: The connected maintenance service is a proprietary connected service whose main aim is to ensure that the vehicle is in good working order throughout its lifecycle. You'll be notified when your vehicle's scheduled maintenance is due. In addition, you are alerted when a vehicle event requires a repair. Renault has also implemented mechanisms to anticipate the wear and tear of certain parts. 

 

personal data processed:

• technical identifier of the person (VIN),
• connection data (connection logs),
• data relating to vehicle quality and maintenance,
• data relating to driver behaviour and driving style.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: data are kept for eight (8) years.

 

multimedia system: easy link / openR link

description of the Service: This service enables, via remote data collection, the proper execution of the traction battery warranty and thus minimises the immobilisation of your vehicle. To this end, data are transmitted to our After-Sales service.

 

personal data processed:

• vehicle mileage,
• battery serial number,
• battery health status,
• battery mileage,
• energy supplied by the battery,
• technical data on battery usage necessary for recalculating health status.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are collected for as long as is necessary for the performance of the contractual warranty and retained for twelve months after collection.

 

multimedia system: easy link / openR link

description of the Service: This service enables remote diagnostics to be performed following action by the service advisor at Renault dealerships and garages, after a call to make an appointment or following a repair order signed by the vehicle owner. The request is then sent to the car, allowing the extraction of relevant diagnostic information from the vehicle.

 

personal data processed:

• technical identifier of the person (such as VIN),
• vehicle technical data.

 

legal basis for processing: Art. 6 (b) of the GDPR (data processing is necessary for the performance of the contract)

 

retention period: Data are kept for a period of 3 years (it is necessary to keep the vehicle's diagnostic history for repair and incident analysis and environmental compliance purposes). 

 

multimedia system : openR link