How to call for Renault Assistance

Call 0333 202 3005* or 0800 085 8005

Before calling Renault Assistance, please make sure that you have the following details ready:

  • Registration number of your vehicle
  • Your name
  • Your address
  • A contact telephone number
  • Model and colour of your vehicle
  • Nature of breakdown
  • Your exact location

If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making your call, return to a safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.

*03 numbers are mobile friendly, charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.

You’ll be covered for the following during your 4 year Renault Assistance policy:
Level of Cover Description of Cover

Years 1 to 3

(month 0-36)     

Year 4

(month 37-48)   

Roadside Rescue      We’ll fix your Renault at the roadside, or tow it to the nearest Renault Authorised Repairer or destination of your choice. Included Included
At Home If your Renault won’t start, we'll attend if your car breaks down at home. You can even book a time for us to come and fix your  car. Included Included
Recovery We will take you, up to 7 passengers and your car to your chosen destination anywhere in mainland UK. Included Included
Onward Travel We will provide a courtesy car, hotel accommodation or alternative transport for you and up to 7 passengers. Included Included
Wheel Change / Punctures #           If you don’t have a spare wheel and we can’t make a repair, we’ll install a multi-fit wheel onto your vehicle (compatible on 90% of Renaults) or take you to a Renault Approved Dealer or location of your choice within the territory.† Included Not Included 
European Rescue      Includes cover across the continent, English speaking incident managers and transport back to the UK if necessary.^ Included  Not Included

^Subject to a combined limit of £2500 per claim and per request for service.

#The Cover is for RAC roadside attendance only, which means the RAC will attend the breakdown. In the event that we cannot repair the vehicle (including not being able to fit the multi-fit wheel), we will tow it to a Renault Authorised Repairer or location of your choice within the territory. All other costs, including but not limited to, locksmiths and fuel draining, are excluded.

†‘territory’ means the United Kingdom, Jersey, Guernsey and the Isle of Man.

Renault Added Cover

You can retain cover for European Rescue and Wheel change/punctures in your fourth year by simply upgrading to Renault Added Cover for just £75. 

Call 0844 891 1475* to buy now


*0844 calls are charged between 1p and 13p per minute, plus a 15p call set up fee from landlines. Calls from mobiles are typically between 5p and 41p per minute. Calls may be monitored and/or recorded.

Xtra Assistance

Dedicated accident aftercare

Renault Assistance

Giving you total support, convenience and peace of mind