What is the first thing I need to do when I have an accident?
Call the Renault Accident Support Line (RASL) on 0800 085 8005 before you call your insurance company. We can advise you on the best course of action to protect your rights and minimise your cost and inconvenience.

What happens with my insurance company?
If you are not at fault for the accident, Renault Accident Support Line (RASL) will contact your insurance company and agree with them how your claim will be handled. We will liaise with them on your behalf, meaning you don’t have to.
If you are at fault, the Renault Approved Accident Repair Centre (RAARC) dealing with your repair will liaise with your insurance company while the repairs are being carried out.

Why should I use the services of the Renault Accident Support Line rather than deal with another Accident Management company or my insurance company?
The choice of who handles your claim in the event of an accident is yours. If you choose the Renault Accident Support Line (RASL), you can be sure of a comprehensive service from start to finish. We will also ensure that genuine Renault parts will be used during your repair, which will be fully guaranteed for 5 years. We will also ensure that your vehicle is repaired to the original Euro N-CAP safety specification, protecting your investment, your warranty and your safety.

What happens with my vehicle?
Renault Accident Support Line (RASL) will make arrangements for your vehicle to be recovered to a Renault Approved Accident Repair Centre (RAARC) if it is not roadworthy. If it can be driven, RASL will arrange the earliest date possible for you to take it to a RAARC.

Do I get a replacement vehicle?
If the accident is not your fault, you will be provided with a like for like replacement vehicle*. If the accident is your fault, a courtesy car will be provided.
* Like for like refers to engine and vehicle size in addition this is subject to mitigation and specific need.

Who pays for the replacement vehicle?
If the accident is not your fault, the cost of the replacement vehicle is recovered from the insurance company of the at fault party.

What happens if I am injured?
Your Renault Accident Support Line (RASL) advisor will advise you and with your agreement appoint an approved solicitor** to manage your claim.
** Quindell Legal Services

Do I need to register to use the Renault Accident Support Line (RASL)?
No. As a valued Renault customer you are automatically registered. In the event of an accident call 0800 085 8005, or send a free text 64446 to get this number sent to your phone now. Your membership is automatically renewed each year for as long as you own a Renault.

Can I choose which repairer fixes my vehicle?
Yes, but our recommended repairer will be a Renault Approved Accident Repair Centre (RAARC) who will use Renault Genuine parts, guarantee all repair work for 5 years and ensure the repaired vehicle maintains its original Euro N-CAP safety rating.

Do I need to get three different estimates for the repair?
No, your Renault Accident Support Line (RASL) team will manage all insurer approvals.

How will I know when the repairs will be completed?
We monitor the repair and liaise with all interested parties until your vehicle is returned to you.

Am I entitled to a replacement vehicle if my vehicle is written off?
Yes, if the accident was not your fault and we can prove a need for a replacement vehicle similar to your own. Renault Accident Support Line (RASL) will arrange for you to have a temporary replacement vehicle whilst your claim is settled. You will need to return this vehicle no later than 7 days after receipt of cheque, not when it’s cleared.

Do I have to pay my insurance excess?
If you are not at fault, we will claim from the other party’s insurance policy. By doing this, you will not be invoking your own insurance policy and therefore there will be no policy excess to pay.

Will my No Claims Bonus be affected?
If the accident was not your fault it may temporarily be affected depending on the individual insurer’s policy. On the successful completion of the claim, your no claims bonus is reinstated.

Can I register my Family?
Yes. As a Renault customer you can enrol your family on the RASL membership site at www.raslmembers.co.uk. Once your family is registered they can also enjoy the benefits of RASL whether they drive a Renault or not.

Can I update my personal and vehicle details on the membership site?
To manage your membership, visit www.raslmembers.co.uk. Here you can update your details and see the additional benefits of being a RASL member.