The Motor Industry Code of Practice is administered by The Motor Ombudsman.
Should you remain dissatisfied with the service provided by our Dealers or Customer Relations Department they are available to provide assistance.
Contact details are:
The Motor Ombudsman
71 Great Peter Street,
London,
SW1P 2BN
Telephone: 020 7344 1651
The Motor Ombudsman can provide a Chartered Trading Standards Institute certified ‘Alternative Dispute Resolution’ service if you remain dissatisfied with the outcome of a dispute in relation to the New Car Code.
Further details of the Codes of Practice please see here.
Motor industry code of practice for new cars
Renault UK subscribes to the Office of Fair Trading Approved Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by our manufacturer’s warranty. This consumer code sets out standards which we comply with regarding:
- Advertising
- New Car sales
- Car Manufacturer’s Warranties
- Availability of replacement parts
- Complaints Handling
Motor industry code of practice for Service and Repair
Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. All garages that subscribe to the code have committed to:
- Honest and fair services
- Open and transparent pricing
- Completing work as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
- A straightforward, swift complaints procedure
Motor industry code of practice for new cars
The Motor Codes Advisory and Conciliation Service will offer free impartial advice, for further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 020 7344 1651
