A cookie is a crumb of data that a website puts on your computer to remember your behaviour and
personalise your online experience. There are different types of cookie that track different types of activity.
Personal Data Protection
RENAULT will not obtain data enabling you to be personally identified unless you give us this information by filling in and sending us the forms on the site or the section heading "My Renault". This information is confidential and kept by RENAULT. No commercial use will be made of the information without prior written authorisation from RENAULT or where appropriate the Renault Dealer Network. The data you provide about yourself is essential for answering your requests for information, appointments, etc. This information is exclusively for the use of RENAULT and certain of our commercial partners, our branch offices and the members of our sales network, for the purpose of surveys, analysis, sales and marketing campaigns. [The information you enter under the heading "My Renault", relating to your preferences, your interests and your tastes, is used to offer you products and services to suit your personal taste and to send you the Renault Newsletter (e-mail Newsletter) on the understanding that you can terminate your subscription at any time. To find out more, click here and see what you could receive every month!...]
You have a right to access and can rectify data about yourself by contacting Renault UK. If you do not wish to be contacted with marketing material, please tick the box at the bottom of each form on the site. Information Obtained Automatically but Which Cannot Be Linked to a Particular Person We may obtain information which cannot under any circumstances be linked to a particular person. This information relates to the type of internet browser that you use, your computer system and the name of the domain by which you accessed our site.
If you have already provided us with personal details, you can change your instructions at any time by contacting Renault Customer services online or
Renault UK Ltd
The Rivers Office Park
Hertfordshire WD3 9YS
You can unsubscribe from receiving our mailings at any time by sending a request to Renault customer services
You can also unsubscribe at any time in the future by using the link that appears in the header of every email that we will be sending to you.
Vee24 Live Video Engagement - Terms & Conditions
vee24 is a leading provider of video engagement technology that facilitates real-time sales and customer services for companies doing business on the Internet.
What information do we collect from Renault UK customers using the vee24 system? During the engagement, Renault UK customers enter into a live question and answer session with an operator either by text chat or live video call. We maintain dialogue transcripts of these chats. After the chat, we ask Renault UK customers to fill out an exit survey in order to obtain valuable feedback about the levels of our service. Filling out the exit survey is completely voluntary. Moreover, all personal data is only collected if you voluntarily supply it, e.g. when completing a contact us form. If during the live engagement the individual chooses to enter personal or business data (email addresses, names, addresses), the disclosure of such data is done so by the user on a voluntary basis. Such information is not passed to any third parties or used for any other purpose(s) than that/those requested by the customer.
We log browser information (e.g. Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat or video call and use the services, the user consents to such logging and processing of IP address.
We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain engagements and for other lawful purposes). All Renault UK customer information, including personally identifiable information, will not be shared with anyone. We do not sell, trade or rent the personal information that Renault UK customers provide.
Renault UK aims to offer you the best possible help and advice in the context of your visit to our page. As part of the live engagement you have the option to choose (by pressing the appropriate buttons) different communication channels. If you have chosen an engagement via voice or video communications, a recording of that communication does not take place at any time and therefore no video or voice data is either captured or stored. You have the option at any time to terminate the conversation by pressing the appropriate button.
The vee24 system gives users options wherever necessary and practical. Such choices include opting not to engage in video call or chat sessions.
We are committed to protecting the privacy of our website visitors and users of our live engagement services. We use the information we collect to provide a better experience for future use of our services and to provide our customers with valuable feedback on their website visitors.
If you have any question concerning our policy please call us on 0844 335 0000*.
*Calls cost 5.1 pence per minute (inc. VAT) from a BT Landline. Mobile and other providers charges may vary.
Errors and omissions excepted.