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Cookie policy
Our websites and apps use technologies such as cookies to provide you with a high-quality, fluid and personalised experience. The information in this Policy supplements the Information on personal data protection.
Protecting your online data is a priority for Renault. You can reconsider your choices regarding cookies at any time by using our cookie-management tool: MANAGE MY CHOICES
Welcome to the website www.renault.co.uk, published by Renault UK Limited whose registered office is located at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS and is registered with the Information Commissioner’s Office under the number Z659699X.
Renault UK Limited and Renault SAS are independent data controllers of the data collected by the cookies and other trackers read or placed on your device (hereinafter “we”, “us”, “our”).
To find out more, we invite you to read the Information on personal data protection.
A cookie is a small computer file, a tracker, deposited and read when visiting a website, using a mobile app, reading an e-mail, installing or using software, regardless of the type of terminal used (computer, smartphone, digital reader, video game console connected to the Internet, etc.).
When consulting a website, cookies may send information to the user's browser and allow the browser to send information back to the original website (for example, a session ID or choice of language).
Cookies do not allow us to identify you directly but only to gather specific information on your device, browser, interactions with the website or app you are using and, in some cases, your geographical position.
The technologies used may link several of the devices you may have used to determine, with sufficient probability, that these devices belong to you.
This site uses different types of cookies.
Technical cookies
These cookies are intended to enable or facilitate electronic communication (detection of connection errors, identification of connection points, website security, etc.) or to provide online communication services which you might specifically request (screen display preferences, saving information entered in the forms, shopping cart (if applicable), access to your user account, chat or chatbot on our website, etc.).
These cookies are necessary for the proper functioning of our website.
You may not object to the use of these cookies and your consent is not required, as the services on our website are reliant on these cookies.
Social cookies
Social cookies are used by us for advertising and analytics purposes, especially to show you our ads when you are connected to social networks (Facebook, Instagram, Twitter, LinkedIn, Pinterest), and to help us understand the user interactions and engagements with our ads on these social networks.
These cookies are also intended to make the website more user-friendly and interactive, by allowing you to interact with these social networks and by embedding contents from these social networks on our Site (such as YouTube videos).
These cookies can process data such as the number of contents shared through social networks, the fact that you have an account on a social network, the tracking of your browsing on websites or these social networks, etc. These features are based on third-party applications integrated into our website. The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our website. This type of application button may allow the social network in question to track your browsing on our website, by the mere fact that your account on the social network in question was activated on your device (open session) at the same time that you were browsing our website.
We recommend that you consult the relevant privacy policies of these social networks to learn about the ways these social networks use the information they may collect, via these application buttons, or for advertising purposes. These privacy policies must allow you to express your preferences on these social networks, in particular by setting up your user accounts for each of these networks.
The use and storage of these cookies is subject to your consent.
Personalised advertising cookies
These cookies are intended to improve the relevance of advertisements and content on this site and on third-party media. Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to actually interest you.
These cookies may process data relating to your personal preferences, your interests in our products and/or services and, your consumption habits.
This automated data processing therefore contributes to a better online experience:
- By showing you relevant offers at the right time,
- By discarding offers that will most likely not interest you,
- Or even by limiting the number of times you are shown the same advertisement.
For example, these processing operations can lead us to push you information related to the car segment you are likely to favour (an SUV rather than a city car, or vice versa).
The data processed in this context may have been collected from different sources and may be interconnected: data from our customer files, navigation data, data from third parties, data on the use of your vehicle, etc. The use of such tools is defined as profiling by regulations.
The use and storage of these cookies is subject to your consent.
Content personalisation cookies
Subject to your consent, the purpose of these cookies is to improve your browsing on the site by making the editorial content presented to you more relevant. To this end, we collect information about how you use the website, such as the pages you visit, the features you interact with, the content you view, the preferences you select, etc. It allows us to adapt the editorial content more specifically to your expectations.
Analytics cookies
These cookies are intended to analyse website traffic, to analyse the user experience or simply to collect aggregate signals about the flow of visits on the site (e.g. choice of language, previous page visited, time stamp of the visit, choice of cookies).
These cookies may process data relating to the pages visited, the time spent on visited pages, the browser you use to visit these pages, your use of the chat or chatbot on our website, etc.
The data collected by these cookies may also be used to create algorithms and profiles to analyse your potential interests and preferences for our products and services. We may combine this data with other information, such as information from our customer database (for more information on profiling and how to object to such profiling, please see our information on personal data protection.)
The use and storage of these cookies is generally subject to your consent.
Under certain conditions, these cookies may be placed/read without your consent, for example if the purpose of the cookies is solely to analyse the contents you visited.
The attached table contains the list of all the cookies stored and/or used by this website and their main characteristics. Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA) or United Kingdom. However, as some of our service providers are located in countries outside the EEA or United Kingdom, your personal data are processed in these countries, which may have different regulations on personal data than the European Union or United Kingdom. In such a case, (i) we pay close attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses and/or any United Kingdom standard contractual clauses (as applicable)).
Our website may contain third parties’ cookies (communication agency, analytics services, etc.) allowing them, during the life of the cookies, to collect browsing information relating to our website. The storage and use of these cookies by third parties is subject to the privacy policies of such third parties. We inform you of the purpose of any third-party cookies on our website as well as the means at your disposal to make choices about these cookies.
| Partner owner of the cookie & partner owner cookie policy link | Cookie name | Cookie purpose | Cookie description | Retention period |
|---|---|---|---|---|
| 55 | __55, __55CC, __55gaExpireDate, __55tld | Analytics | These cookies help us understand how our customers get to our website, the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | 13 months |
| Appnexus | anj, uuid2 | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. | 3 months |
| Adobe Analytics | s_cc, s_ppv, s_ppvl, s_sq, visitorID, DTM: Vehicle Interaction, AMCV_, s_xxxx | Analytics | Adobe Analytics help us understand how our customers get to our website, the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | Refer to Adobe Cookie Policy |
| Adobe Audience Manager | dextp, demdex, dpm | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 6 months |
| Adobe Audience Manager | everest_g_v2, everest_session_v2 | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 24 months |
| Amazon | ad-privacy, ad-id | Personalised advertising and content | This cookie allows us to measure the performance of our Amazon advertising and serve personalised adverts on the Amazon platform. | Refer to Amazon Cookie Policy |
| AWS | AWSALB, AWSALBCORS | Technical | This cookie is managed by AWS and is used for load balancing | 6 days |
| Bing | MUID, MUIDB, MR | Personalised advertising and content | This cookie monitors your behaviour on our site after clicking a Bing ad. | 13 months |
| Bizible (Marketo Subsidiary) | rlas3, pxrc | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. | 12 months |
| Cloudfront (Amazon) | utm_campaign, recentLocationHash, searchQuery_xxxx | Technical | This cookie ensures imagery and other content are delivered across the website. | Refer to Amazon Cookie Policy |
| Content Square | _cs_id, _cs_ex, _cs_optout | Analytics | Content Square help us understand the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | 13 months |
| Content Square | _cs_s, cs_mk | Analytics | Content Square help us understand the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | 30 minutes |
| Content Square | _cs_cvars | Analytics | Content Square help us understand the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | Session duration |
| Content Square | _cs_rl | Analytics | Content Square help us understand the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | 1 year |
| Content Square | _cs_t, _cs_same_site, _cs_root_domain | Analytics | Content Square help us understand the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | Immediatley removed |
| Doubleclick | Doubleclick, IDE | Personalised advertising and content | Used as a means of tracking your website activity to help us optimise our advertising. | 13 months |
| Dynatrace | dtCookie, dtLatC, dtPC | Analytics | This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. |
Session only |
| Eyeota | SERVERID, mako_UID | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| eXelate | hsk_350 | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 4 months |
| fr, _fbp | Social Media & Personalised advertising and content | This cookie allows us to measure the performance of our Facebook advertising and serve personalised adverts on the Facebook platform. | 3 months | |
| GForces | searchQuery_xxxx, sp_pageviews, _utmv#########, trackingIpFilter, recentLocationHash, _dd_s, searchPath_xxxx, sp_sessions,sp_landing_page, sp_sessions, dd_cookie_test_ , _dd_s, dd_cookie_test_, _utmv | Analytics | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 4 hours |
| Gigya | gmid, ucid, gig_hasGmid, _gig_It, gog_canary_ver, glt_xxxxxx. gltexp_xxxxxx, apiDomain_XXXXXX | Technical | This cookie facilitates users registering for My Renault. | 12 months |
| Google Analytics | __utma, __utmb, __utmc, __utmz, multitouch, visitorID, _ga, _gid, _utmt_cust1 | Analytics | Google Analytics help us understand how our customers get to our website, the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | Refer to Google Cookie Policy |
| Google DV360 | SID, NID, IDE, ANID, DSID, HSID, SIDCC, SAPISID, SAPISID, APISID, CONSENT | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | Varies - Maximum 18 Months |
| Index Exchange | CMID, CMPRO, CMPS, CMRUM3, CMST | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| Kameleoon | kameleoonVisitorCode | Personalised advertising and content | The Kameleoon cookie is utilised on a website to track and analyse user interactions and behaviors, enabling personalised content recommendations and improved user experiences. This cookie helps websites adapt and optimise their content based on individual visitor preferences and actions. | 35 days |
| bcookie, bscookie, lang, li_sugr, lidc, lissc, UserMatchHIstory | Social Media | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 780 days | |
| Lead Forensics | 197802.js, 197802.png | Analytics | To allow business visitors IP addresses to be matched to Lead Forensics database of publicly available company IP address database to provide Company names, business tel number and company description. | Zero for non company or VPN IP addresses. Identified company details retained until marketing consent N on database. |
| Lotame | _cc_dc, _cc_id, _cc_cc, _cc_aud | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 10 months |
| Merkle DBG / MG OMD | __utma, __utmb, __utmc, __utmt_UA-31613530-1, __utmv, __utmz | Analytics | These cookies allow us to track campaign activity. | 13 months |
| Nielsen | EE, ud, hsk_350 | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 4 months |
| OneTrust | optanonconsent | Technical | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables us to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 12 months |
| Openx | i | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| Pardot | visitor_id#####, visitor_id#####-hash, Pi_opt_in#####, lpv<accountid>, Pardot | Analytics | These cookie allows us to measure the performance. These cookies also allows us to monitor customer behaviour throughout our site to improve customer experience. |
24 months |
| _pinterest_sess, _pinterest_ct, _pinterest_ct_rt, _epik, _derived_epik, _pin_unauth, _pinterest_ct_ua, _routing_id | Social Media & Personalised advertising and content | This cookie allows us to measure the performance of our Pinterest advertising and serve personalised adverts. | 12 months | |
| Psyma | psyma_participation | Analytics | The cookie is used to define the selection probability during the cookie duration and to avoid multiple invitations to the survey. | 30 days |
| Pubmatic | KRTBCOOKIE_218, PugT, PUBMDCID | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 3 months |
| Reevoo | reevoo_sp_ses.d342, reevoo_test., sp | Personalised advertising and content | This cookie allows us to monitor customer behaviour and improve customer experience. | 12 months |
| Renault | JSESSIONID, PHPSESSID, dtSa, rxvt, rxVisitor, stld | Technical | These are functional cookies that remembers session information so that we can monitor performance. | Session only |
| Renault | X-Mapping-pjobmcgf | Technical | This cookie allows us to optimise image sizes depending on your device type | Session only |
| Renault | merchello | Personalised advertising and content | This cookie helps with any merchandise purchase that you are making | 31 days |
| Renault | __RequestVerificationToken | Technical | This is an anti-forgery cookie to stop unauthorised posting of content. | Session only |
| Renault | ASP.NET_SessionId | Technical | General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server. | Session only |
| Renault | gig_bootstrap_3_ | Technical | Internal cookie for the Web SDK. If declined, user may be intermittently logged out. | 12 months |
| Renault | wordpress_test_cookie | Technical | Used by sites build with Wordpress to store authentication details. | Session only |
| Renault | OwnerServicesLoggedInName | Technical | This cookie remembers your name if you are logged in to My Renault and prepopulates any forms with your information. | Session only |
| rpc.gireve.com | hl | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. | 12 months |
| Semasio | SEUNCY | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| Sophus | _s3_id.19.353d, _s3_id.19.d342, _s3_ref.19.d342, _s3_ses.19.d342, TCID, TCSess, _pk_uid | Analytics | Sophus3 analytics helps us understand how users navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience. | 13 months |
| Salesforce | liveagent_oref, liveagent_ptid, liveagent_sid, liveagent_vc, X-Salesforce-CHAT,_engagexxxxxxxxxxxxx | Technical | This cookie monitors your activity across our website in order to provide live chat services. | 13 months |
| SimplyBusiness | _sp_xxxxxxxx | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. | 12 months |
| Snapchat | sc_at | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 13 months |
| SpotX | audience | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| Teads | tfpsi, tfpai, tfpvi | Analytics, Personalised advertising and content | The sole purpose of this pixel is to read and recognise Teads users visiting the advertiser website and exclude them from the advertiser campaigns and for conversions to charge the advertisers only for unique and incremental visitors who have actually loaded the landing page | 12 months |
| Talkative | talkative_customer_journey_initial_time, talkative_interaction_voice, talkative_interaction_cobrowse, talkative_interaction_video, talkative_sessions, talkative_page_counter, talkative_interaction_chat, talkative_chat_start_time, talkative_interaction_call_me, talkative_close_time, talkative_agent_offer | Personalised advertising and content | This cookie monitors your activity across our website in order to provide live chat services
|
12 months |
| The Trade Desk | TDID, TDCPM | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 12 months |
| Tradelab | iev0, uuid, uu id2, uuid3 | Personalised advertising and content | This cookie allows us to know the content of the webpages you visit, the information that you decide to share when you register on different sites or sign up for different services and the webpages that you have visited recently. This enables us to share advertisements with you that match your interests and are more relevant to your life. | 3 months |
| personalizati on_id | Social Media & Personalised advertising and content | This cookie allows us to measure the performance of our Twitter advertising and serve personalised adverts on the Twitter platform. | 24 months | |
| Verizon Media | Renault Universal (10100123) | Personalised advertising and content | This pixel allows us to optimise our programmatic display advertising campaigns, build lookalike audiences, and retarget users who have been on site. | 3 months |
| Videosmart | AWSELB, HASH_ROUTEID., AWSELBCORS, ROUTEID | Personalised advertising and content | These cookies help us understand understand customer behavoir and improve customer experience. The AWSELBCORS cookie is managed by AWS and is used for load balancing. | 12 months |
| Xandr | uuid2 | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 90 days |
| yahoo.com | B, A3, GUC | Personalised advertising and content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | 3 months |
| YouTube | VISITO_INFO1_LIVE, GPS, YSC, CONSENT | Social Media & Personalised advertising & content | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 7 months |
| YouTube | GED_PLAYLIST_ACTIVITY, ACLK_DATA, YSC, VISITOR_INFO1_LIVE, VISITOR_INFO1_LIVE__k, VISITOR_INFO1_LIVE__default | Personalised advertising & content | This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience. | Varies - maximum 18 months |
| Zeta | zync-uuid, sd-session-id, zync_tracking-optout | Personalised advertising and content | This allows us to track online activity to help deliver more relevant advertising or to limit how many times you see an ad. The cookies are used to create user profiles to send advertising or to track the user on a website or across several websites for similar marketing purposes. | 13 months |
When you first visit our website, you are asked to agree to or refuse or make certain choices about the use of cookies, by displaying a dedicated information banner.
You may withdraw your consent at any time or change your choices (for example by accepting only certain types of cookies) with our dedicated tool: MANAGE MY CHOICES
Please note that, in accordance with the regulations, cookies which are necessary for the website to function are not subject to your consent and can therefore not be deactivated in our cookie management tool. You may prevent their use by changing your browser settings (by following the section “how to refuse cookies” below) but the quality of your experience on the website may suffer.
When you accept or refuse all or part of cookies on our website, your choice is saved and stored (and we will keep a record of your preferences) for a period of 6 months at most. This means that when you consult our website later, during this period, we will not request any action on your behalf regarding cookies as we will have a record of your stored preferences.
After the end of this period, we will ask you again to consent or refuse the use of cookies.
How do you refuse cookies?
If you do not want cookies to be stored or read on your device, a refusal cookie will be stored on your equipment to allow us to record the fact that you have objected to the use of cookies. If you delete this cookie-refusal, we will no longer be able to recognise that you have rejected the use and storage of cookies (meaning that you will need to set your preferences again the next time you visit our website)
You have several options for managing cookies, including blocking their use and/or deleting them.
Cookie-management tool
A cookie tool allowing you to manage your cookie preferences is provided to allow you to manage the cookies stored and/or used on this website. At any time, by clicking on this link below, you can access the configurator and change your preferences, depending on the type of cookie concerned.
Browser settings
You may also manage cookies via your browser.
Most browsers are set by default to accept cookies, but if you wish, you can choose to accept all cookies, systematically refuse cookies or choose which cookies you accept depending on where they come from. You can also regularly delete cookies from your device using your browser.
However, don't forget to set up all the browsers on your various devices (tablets, smartphones, computers, etc.).
Each browser has a different setup for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to edit your cookie settings For instance:
- for Internet Explorer™: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- for Safari™: https://support.apple.com/en-gb/safari
- for Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
- for Firefox™: https://support.mozilla.org/en-US/kb/clear-cookies-and-website-data-single-domain-android
- for Opera™: http://help.opera.com/Windows/10.20/en/cookies.html.
Publishers' modules for making objections
You can choose to disable some third-party cookies by going directly to the page of the issuer of the cookie. As follows:
- To disable Matomo cookies, go to the page: https://fr.matomo.org/faq/general/faq_20000/
- To disable Adobe cookies, go to the page: https://www.adobe.com/privacy/opt-out.html
- To disable Dynatrace, go to the page: https://contentsquare.com/privacy-center/cookie-policy/
- To disable Google Analytics cookies, go to the page: https://tools.google.com/dlpage/gaoptout?hl=en
- To disable intelliAd cookies, go to the page: https://login.intelliad.com/optout.php
- To disable Adobe cookies, go to the page: https://www.adobe.com/uk/privacy/opt-out.html
In accordance with applicable personal data protection legislation, you have the right to access, rectify, object to, restrict and delete your personal data. To exercise your other rights, please consult our information on the protection of your personal data by clicking here.
We may change this policy from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.
Last update: March 2022
