Renault UK COVID-19 Update

Deliveries of new vehicles are now suspended until further notice.

If your current vehicle is funded via a Renault Financial Services finance agreement, please call 0333 009 0230** to arrange a potential extension of your existing agreement to enable you to keep your current vehicle until delivery of your new vehicle is possible.

If your current vehicle is funded via any other financial services provider or bank, you should contact them for further information on how to proceed. Your Renault retailer will be in contact to arrange a suitable handover date for your new vehicle as soon as possible, in accordance with Government guidelines.

Whilst our network of retailers are closed until further notice, we will do our best to support you with the information you require. You can do the following via our website:

- Download a brochure
- Configure a vehicle
- View our latest promotions
- Contact us
- Sign up to the Renault e-newsletter

All enquiries will be sent to our network of retailers at the earliest possible opportunity for follow-up. Please note, therefore, that there may be an initial delay in responding to your enquiry.

Please visit the Motability website for the latest updates and a comprehensive Q&A section here.

In line with Government advice, only a select number of retailers’ workshop facilities remain open for urgent maintenance of key workers’ vehicles only. If you are a key worker and need assistance, please contact your nearest dealership to enquire about availability. You can find your local dealership here.

If your local dealership is closed, please contact Renault Customer Services on 0344 335 0000* for further advice.

Whilst a large number of Aftersales departments remain open, they are prioritising maintenance requirements for government designated key workers and services. If you are concerned about your vehicle and/or require essential maintenance (but are not a government designated key worker) then please contact your local dealership for further advice, it may be that they are able to accommodate your needs depending upon staff levels etc. If your local dealership is closed, please contact Renault Customer Services on 0344 335 0000* for further advice

In the first instance, please contact your local dealership for help and advice, in most instances it will not be an issue to delay any maintenance requirement for a short period as long as you are using your vehicle responsibly and in line with government advice on essential journeys. If your local dealership is closed, please contact Renault Customer services on 0344 335 0000* for further advice

Parts are still being supplied to our dealers that remain open, however delivery times may increase and supply of certain components maybe limited. Please contact your dealer for further information. If your dealer is closed, please contact Renault Customer Services for further advice on 0344 335 0000*.

Due to the unfolding COVID-19 situation, the government has now announced that cars, vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by six months. This will continue until confirmed otherwise. This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping. Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle. The latest government advice is here. Please contact Renault Customer Services on 0344 335 000* for further advice.

Our dealers are now working responsibly in accordance with Government guidelines. This means that only a limited number of our UK dealers workshop facilities will remain open for essential vehicle maintenance and to support key workers. For more information please call your local dealer or check their website. If you have made an appointment online, you will be contacted by your dealer as soon as possible in line with the email you have received. Please contact Renault Customer Services on 0344 335 0000* if you require further advice.

Our fleet and business team, although working from home, are fully available as usual.

Contact your Renault Fleet usual contact, or the Renault Business Hub on 0800 731 7066 or renaultbusiness@renault.co.uk.

The Renault Business Hub is open from 9:00am – 5:00pm during this time

All corporate and business vehicles demonstrations are currently suspended from operation.

If you are currently driving one of our demonstrators, our Business Hub team will be in contact, and you should retain the vehicle until further notice.

Anyone with a confirmed booking for a demonstration for the months of April & May will be contacted in due course to rearrange.

Groupe Renault retailers are taking all necessary precautions to protect the health and safety of customers and employees. These include:

- Observing appropriate social distancing at all times
- Disinfecting and sanitising surfaces within vehicles, such as steering wheels, gear levers, door handles and controls
- Regular hand washing and use of protective gloves

Customers may request to observe the disinfecting of their vehicle prior to collection, if required.