Renault UK COVID-19 Update
reassurance and safety first
Welcoming you back to our retailers
We are very much looking forward to welcoming you back to the Renault retail network and want to share with you the high levels of safety and customer experience you can expect to receive as we begin to open our doors again.
You can expect a welcoming and friendly environment whether you are visiting service or sales with clear evidence of social distancing, signage and sanitation measures in place to support and reassure during your visit.
Our retailers are continuing to work responsibly according to the latest Government guidelines on COVID-19 and whilst there are currently restrictions in place for us all, which vary by region, Renault is here to assist you.
Retailer Network Status (updated 1st June)
Our workshop facilities continue to be open for servicing, maintenance and repair work. You can book a service online or, alternatively, please call your local dealership or check their website to enquire about their current availability.
In England, our sales showrooms have reopened to the public from 1st June. In Wales, Scotland and Northern Ireland our sales showrooms remain physically closed in accordance to guidelines. If you are awaiting delivery of your new Renault vehicle, you’ll be pleased to know that our retailers are now organising safe ‘contactless’ vehicle collection appointments. Your retailer will be in contact shortly to arrange a convenient appointment for you to collect your new Renault. Click here to find your nearest retailer.
Any customer visiting a Renault retailer can expect the highest standards of hygiene and safety measures, in line with the latest Government recommendations. This means:
- Strict social distancing at all times
- Use of appropriate personal protective equipment by our staff
- Hand sanitiser and personal protective equipment available for customer use
- Sanitisation of your new vehicle
Digitally Open
If you’d prefer not to visit a retailer, our Virtual Showroom allows you to explore new Renault models from the comfort of your home. Expert Product Gurus are on hand to demonstrate the latest Renault products via live one-to-one video chat, from 12pm – 8pm, Monday to Friday. You can also browse our latest offers and also use our ‘Select & Collect’ service to make sure you’re first in line to secure your brand new Renault for collection as soon as possible. For existing customers, you can manage your Renault Finance online too.
Online, or at one of our retailers, we look forward to seeing you soon.
Sales FAQs
Please visit the Motability website for the latest updates and a comprehensive Q&A section here.
Service & Maintenance FAQs
Whilst parts supply was restricted during the initial ‘lockdown’ period, the situation has now greatly improved with good availability across the entire range. However, until the supply chain is back fully functioning to 100% of the pre COVID 19 levels there may be some instances where there is a delay in the supply of a specific part/s. If you are experiencing an ongoing issue and your local dealer is unable to confirm a delivery time then please contact Renault Customer Services on 0344 335 0000* if you wish to discuss the situation further.
Due to the COVID 19 situation, the government announced that cars, vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months. Please remember though that your vehicle/s must be kept in a roadworthy condition and that you can be prosecuted if you drive an unsafe vehicle. If you have any concerns as to the roadworthiness of your vehicle then please contact your local dealer for advice or alternatively contact Renault Customer Services on 0344 335 0000*.
Now that our network has fully re opened for Aftersales services your chosen dealer will contact you to confirm your booking request. If, for whatever reason, you have not been contacted (perhaps because some dealerships are only reopening in the last few days of May) then please contact your dealer direct. If you are experiencing any problems making contact then please call Renault Customer Services on 0344 335 0000* who will be pleased to help you
People are rightly worried about their car batteries going flat because they aren’t driving as much as normal. The battery may lose power and ultimately become flat resulting in the engine not starting. Simply starting a car occasionally isn’t likely to help, in fact this may end up draining a weak battery.
There have been some major developments in Renault battery technology and the charging system over recent years, primarily due to the introduction of stop start technology and emission control which has driven this progress. Our more recent vehicles only charge when necessary to reduce emissions. When a vehicle is switched off they will all enter various levels of sleep mode to reduce current consumption, some of our vehicles have the added ability to cut circuits if the system detects poor battery levels.
As the government advice is only to drive when essential, drivers will have to rely on these trips to keep their batteries healthy. Ideally drive the vehicle for 20 minutes.
If you have more than one car it’s probably best to alternate between them for your essential journeys so they both get used. You should also consider driving the one with the older or weaker battery more often. These essential journeys will not only help the condition of the battery but will help keep the brakes clean and tyres in good condition.
If you keep your car in a garage, you may want to consider using a battery charger to maintain the battery at the correct charge level.
Information Correct at 7 April 2020.
Service and Extended Warranty contracts expiring from 15th March 2020 to 31st May 2020, will now be extended to 30th June 2020. No modification will be applied on mileage.
If your service is late/delayed as a result of the COVID 19 situation, it will not automatically invalidate your warranty. Now that restrictions have been eased, a further one month period will be allowed to carry out the service
Fleet & Business FAQs
Our fleet and business team, although working from home, are fully available as usual.
Contact your usual RenaultFleet contact, or the Renault Business Hub on 0800 731 7066 or Renaultbusiness@renault.co.uk
The Renault Business Hub is open from 9:00am – 5:00pm during this time
We are currently able to deliver and collect a limited volume of demonstrator vehicles, using a contactless handover process. Please note requests may take longer to fulfil than normal.
If you wish to arrange a fleet demonstrator please Contact your usual Renault Fleet contact or the Renault Business Hub on 0800 731 7066 or Renaultbusiness@renault.co.uk.
Health & Safety FAQs
Groupe Renault retailers are taking all necessary precautions to protect the health and safety of customers and employees. These include:
- Observing appropriate social distancing at all times
- Disinfecting and sanitising surfaces within vehicles, such as steering wheels, gear levers, door handles and controls
- Regular hand washing and use of protective gloves
Customers may request to observe the disinfecting of their vehicle prior to collection, if required.
Activities for the kids
Looking for inspiration with the kids at home? Look no further than our fun pack of games and puzzles - they can even design their own Renault ZOE!
Download our PDF below!
*Standard network rates apply from mobile or landline phones
**Calls to these numbers are charged at local rate from BT landlines plus your phone company's access charge. Calls from other networks may vary. Calls from mobiles and outside the UK may be higher. Customer Services available Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm.
