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Supporting our customers through the latest COVID-19 measures

Our retailers are continuing to work responsibly in line with the latest Government guidelines on COVID-19 and whilst there are currently restrictions in place for us all, which vary by region, Renault is here to assist you. 

We are digitally open

Whatever your need, we have a range of online tools to support you.  Our Virtual Showroom allows you to explore new Renault models from the comfort of your home. Expert Product Gurus are on hand to demonstrate the latest Renault products via live one-to-one video chat, from 12pm – 8pm, Monday to Friday.  You can also browse our latest offers and use our ‘Select & Collect’ service to secure a brand new Renault in stock for collection as soon as possible. With Renault Buy Online, you can now configure, buy, finance, and even arrange home delivery of your chosen Renault – all from the comfort of your own home. For existing customers, you can manage your Renault Finance online too.

Retailer Network Status (updated 5th November)

 

Where full lockdown restrictions are in place, our showrooms will be closed to the public until further advice is received from the Government. Sales teams will continue to be be on hand to manage enquiries remotely via email and telephone

 

Our workshop facilities continue to remain open for servicing, maintenance and repair work. You can book a service online or, alternatively, please call your local retailer or check their website to enquire about their current availability.

 

If you are awaiting delivery of your new Renault vehicle, you’ll be pleased to know that, wherever possible, our retailers are organising safe ‘contactless’ vehicle collection appointments. Please contact your chosen retailer for further information.

 

Outside of restricted areas, our sales showrooms are open to the public. However, we advise booking an appointment before your visit to ensure a safe, smooth and successful visit.

 

We want to ensure the safety of our employees andcustomers whilst in our retailers.

 

You can expect a safe, welcoming and friendly environment whether you are picking up a new vehicle or visiting a workshop, with clear evidence of social distancing, signage and sanitation measures in place to support and reassure during your visit.

 

Any customer visiting a Renault retailer for can expect the highest standards of hygiene and safety measures, in line with the latest Government recommendations. This means:

  • Strict social distancing at all times
  • Use of appropriate personal protective equipment by our staff
  • Hand sanitiser and personal protective equipment available for customer use
  • Complete sanitisation of your new vehicle



Sales FAQs

Service & Maintenance FAQs

Fleet & Business FAQs

Health & Safety FAQs

Activities for the kids

Looking for inspiration with the kids at home?  Look no further than our fun pack of games and puzzles - they can even design their own Renault ZOE!

 

Download our PDF below!

*Standard network rates apply from mobile or landline phones

 

**Calls to these numbers are charged at local rate from BT landlines plus your phone company's access charge. Calls from other networks may vary. Calls from mobiles and outside the UK may be higher.  Customer Services available Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm.

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