Welcome to the website www.renault.co.uk, published by Renault UK Limited whose registered office is located at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS and is registered with the Information Commissioner’s Office under the number Z659699X.
We have designated a Data Protection Officer to ensure the privacy of your personal data, including data collected through cookies. The Data Protection Officer can be contacted at firstname.lastname@example.org and The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS.
A cookie is a small computer file, a tracker, deposited and read for example when visiting a website, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used (computer, smartphone, digital reader, video game console connected to the Internet, etc.).
When consulting a website, cookies may send information to the user's browser and allow the browser to send information back to the original website (for example, a session ID or choice of language).
Only the owner of a cookie can read and modify the information it contains.
This site uses different types of cookies.
These cookies are intended to enable or facilitate electronic communication (detection of connection errors, identification of connection points, website security, etc.) or to provide online communication services which you might specifically request (screen display preferences, saving information entered in the forms, shopping cart [if applicable], access to your user account, etc.).
You may not object to the use of these cookies.
These cookies are intended to make the site more user-friendly and interactive, by allowing you to interact with social networks (Facebook, Twitter, LinkedIn, etc.).
These cookies can process data such as the amount of content shared through social networks, the fact that you have an account on a social network, the tracking of your browsing on websites, etc. These features are based on third-party applications integrated into our website. The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our site. Indeed, this type of application button may allow the social network in question to track your browsing on our website, by the mere fact that your account on the social network in question was activated on your device (open session) at the same time that you were browsing our website.
Please refer to the privacy policies of these social networks to discover how the browsing information they can collect using these buttons is used, including for advertising purposes. These protection policies must enable you to exercise your choices with these social networks, in particular by configuring your user accounts on each of these networks.
The use and storage of these cookies is subject to your consent.
These cookies are intended to improve the relevance of advertisements and content on this site and on third-party media. Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to actually interest you.
These cookies may in particular process data relating to your personal preferences, your interests in our products and/or services, your consumption habits, etc. We can use tools to automate the processing of your personal data to evaluate certain personal aspects relating to you and in particular to analyse or predict aspects concerning your personal preferences and needs. The data processed in this context may have been collected from different sources and may be interconnected: data from our customer files, navigation data, data from third parties, data on the use of your vehicle, etc. This processing is intended to push you personalised content related to certain personal aspects relating to you, such as dedicated offers by e-mails, personalised advertising, content on our websites related to your interests, etc. For example, this processing can lead us to push you information related to the car segment you are likely to favour (an SUV rather than a city car, or vice versa). The use of such tools is defined as profiling by regulations.
The use and storage of these cookies is subject to your consent.
These cookies are intended to analyse website traffic and to improve your browsing experience.
These cookies may in particular process data relating to the pages visited, the time spent on visited pages, the browser you use to visit these pages, etc.
The use and storage of these cookies is subject to your consent.
The attached table contains the list of all the cookies stored and/or used by this site and their main characteristics. Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside the EEA, your personal data are processed in these countries, which may have different regulations on personal data than the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses).
Our site may contain third parties’ cookies (communication agency, analytics services, etc.) allowing them, during the life of the cookies, to collect browsing information relating to our website. The storage and use of these cookies by third parties is subject to the privacy policies of such third parties. We inform you of the purpose of third-party cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.
|Cookie name||Cookie owner
||Cookie purpose||Cookie description||Retention period|
|OwnerServicesLoggedInName||Renault UK||Technical||This cookie remembers your name if you are logged in to MY Renault and prepopulates any forms with your information.||Session only|
|Renault UK||Technical||This is a functional cookie that remembers session information.||Session only|
|X-Mapping-pjobmcgf||Renault UK||Technical||This cookie allows us to optimise image sizes depending on your device type||Session only|
|__55, __55CC, __55gaExpireDate, __55tld||55||Analytics||
These cookies help us understand how our customers get to our website, the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience.
|__utma, __utmb, __utmc, __utmt_UA-31613530-1, __utmv, __utmz||Merkle DBG, MG OMD||Analytics||These cookies allow us to track campaign activity.||13 months|
|__utma, __utmb, __utmc, __utmz, multitouch, visitorID, _ga, _gid||Google
Google Analytics help us understand how our customers get to our website, the number of people that visit our site, and how they navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience.
|_s3_id.19.353d, _s3_id.19.d342, _s3_ref.19.d342, _s3_ses.19.d342, TCID, TCSess, _pk_uid||Sophus||Analytics||Sophus3 analytics helps us understand how users navigate their way around the site once they’re there. We can use this information to improve our visitors’ user experience.
||maximum 13 months|
|Doubleclick, IDE||Doubleclick||Advertising||Used as a means of tracking your website activity to help us optimise our advertising.
gmid, ucid, gig_hasGmid
This cookie facilitates users registering to MY Renault.
|iev0, uuid, uu id2, uuid3||Tradelab
||Advertising||This cookie allows us to know the content of the webpages you visit, the information that you decide to share when you register on different sites or sign up for different services and the webpages that you have visited recently. This enables us to share advertisements with you that match your interests and are more relevant to your life.
|liveagent_oref, liveagent_ptid, liveagent_sid, liveagent_vc||SalesForce||Technical||This cookie monitors your activity across our website in order to provide live chat services.||13 months|
|MUID, MUIDB, MR||Bing||Advertising||
This cookie monitors your behaviour on our site after clicking a Bing ad.
|N/A||CloudFront (Amazon)||Technical||This cookie ensures imagery and other content are delivered across the website.|
||Social, Advertising||This cookie allows us to measure the performance of our Facebook advertising and serve personalised adverts on the Facebook platform.
|sc_at||Snapchat||Advertising||This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience.||13 months|
|VISITO_INFO1_LIVE, GPS, YSC||Youtube||7 months|
||Social, Advertising||This cookie allows us to measure the performance of our Twitter advertising and serve personalised adverts on the Twitter platform.
|anj, uuid2||Appnexus||Advertising||This cookie allows us to measure the performance and optimise our online advertising.||3 months|
|TDID, TDCPM||The Trade Desk||Advertising||This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience.||12 months|
|hsk_350||eXelate||Advertising||This cookie allows us to measure the performance and optimise our online advertising. This cookie also allows us to monitor customer behaviour throughout our site to serve personalised adverts to the user and improve customer experience.||4 months|
|CMID, CMPRO, CMPS, CMRUM3, CMST||Index Exchange||Advertising||12 months|
|_cc_dc, _cc_id, _cc_cc, _cc_aud||Lotame||Advertising||10 months|
|dextp, demdex, dpm||Adobe Audience Manager||Advertising||6 months|
|everest_g_v2, everest_session_v2||Adobe Audience Manager||Advertising||24 months|
|EE, ud, hsk_350||Nielsen||Advertising||4 months
|MMCOOKIE, MMDUP||markandmini||NA||NA||24 months|
|KRTBCOOKIE_218, PugT, PUBMDCID||Pubmatic||Advertising||3 months|
|rlas3, pxrc||Bizible (Marketo Subsidiary)||NA||NA||12 months|
|UID, UIDR||Comscore (ScorecardResearch)||NA||NA||24 months|
|B, A3, GUC||yahoo.com||Advertising||12 months|
|Renault Universal (10100123)||Verizon Media||Advertising||This pixel allows us to optimise our programmatic display advertising campaigns, build lookalike audiences, and retarget users who have been on site.||3 months|
|bcookie, bscookie, lang, li_sugr, lidc, lissc, UserMatchHIstory||linkedin.com||Social Media||This
cookie allows us to measure the performance and optimise our online
advertising. This cookie also allows us to monitor customer behaviour
throughout our site to serve personalised adverts to the user and improve
We inform you that, in accordance with regulations, cookies intended to carry out or facilitate the transmission of a communication over an electronic communications network or strictly necessary in order to provide a service explicitly requested by you, are not subject to your consent.
How to exercise my right to object?
You have several options for managing cookies, including blocking their use and/or deleting them.
A cookie manager is provided to allow you to manage the cookies stored and/or used on this site. At any time, by clicking on this link below, you can access the configurator and change your preferences, depending on the type of cookie concerned.
You may also manage cookies via your browser.
However, don't forget to set up all the browsers on your various devices (tablets, smartphones, computers, etc.).
Each browser has a different setup for managing cookies and your choices. It is described in your browser's help menu, which will tell you how to edit your cookie settings For instance:
- for Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ;
- for Safari™: https://support.apple.com/fr-fr/safari ;
- for Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
- for Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ;
- for Opera™: http://help.opera.com/Windows/10.20/en/cookies.html.
Publishers' modules for making objections
You can choose to disable some third-party cookies by going directly to the page of the issuer of the cookie. As follows:
- To disable Google Analytics cookies, go to the page: https://tools.google.com/dlpage/gaoptout?hl=fr
- To disable intelliAd cookies, go to the page: https://login.intelliad.com/optout.php
- To disable Adobe cookies, go to the page: https://www.adobe.com/uk/privacy/opt-out.html
Platforms for marketing objections
Several advertising professional platforms also allow you to refuse or accept cookies used by companies that are members of these platforms. These centralised mechanisms do not prevent advertisements from being displayed but only block the installation of cookies allowing advertisements to be tailored to your interests.
For example, you can go to www. youronlinechoices.com to prevent cookies from being installed on your device. This site is hosted by the digital advertising professionals of the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
This allows you to find out which companies are registered on this platform and which allow you to refuse or accept cookies used by these companies to tailor the ads that may be displayed on your device based on your browser information: https://www.youronlinechoices.com/uk/your-ad-choices
This European platform is shared by hundreds of Internet advertising professionals and provides a centralised interface for you to refuse or accept cookies which may be used to tailor the ads that may be displayed on your device based on your device's browsing experience.
How to exercise your other rights?
In accordance with applicable personal data protection legislation, you have the right to access, rectify, object to, restrict and delete your personal data. To exercise your other rights, please consult our information on the protection of your personal data.
If your device is used by more than one person and if the same device has more than one browser, we cannot be sure that the services and advertisements intended for your device correspond to your own use of that device and not to that of another user of the device.
In such cases, you are responsible for any shared use which you may allow of your device and for any settings in your browser which you are free to configure with respect to cookies. In particular, it is your responsibility to inform other such users of such shared use and settings.
We may change this policy from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.