FREQUENTLY ASKED QUESTIONS
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Maintenance, accessories, multimedia systems, warranty, financing, and more.
Find all the answers you need here.
- MOST ASKED
- VEHICLE GUIDES
- RESERVING & ORDERING ONLINE
- WARRANTY / SERVICING
- MISCELLANEOUS
- E-TECH DRIVING RANGE
- E-TECH CHARGING
- E-TECH SERVICING
Your local Renault retailers parts department will be happy to give you prices and supply parts for your Renault vehicle, you can find your nearest Renault retailer here or send a request directly.
You can get in touch with RCI/Mobilize Financial Services via any of the means listed below:
Email – You can contact any of the departments below via email
Customer Services – customerservices@mobilize-fs.com
End of Agreement – vtteam@mobilize-fs.com
Contract Hire – businessfinance@mobilize-fs.com
Electric Vehicles – electricvehicles@mobilize-fs.com
Financial Solutions – financialsolutions@mobilize-fs.com
Customer Care – solutions@mobilize-fs.com
Phone Number: You can contact any of the departments below via telephone
Customer Services – 0333 009 0233*
Contract Hire – 0330 331 0224*
Electric Vehicle – 0330 331 0220*
End of Agreements – 0330 331 0228*
Financial Solutions – 0333 200 0002*
Customer Care – 0333 200 0002*
Opening Hours:
Customer Services – Monday – Friday 9am – 5:30pm, Saturday 9am – 5pm
End of Agreement - Monday – Friday 9am – 5:30pm
Contract Hire - Monday – Friday 9am – 5:30pm, Saturday 9am – 5pm
Electric Vehicle - Monday – Friday 9:00am – 5:30pm, Saturday 9am – 5pm
Financial Solutions - Monday – Friday 9am – 6pm
Customer Care – Monday – Friday 9am – 6pm
You can find the radio code for your vehicle by following one of the options below:
- Locate the radio code inside the front or rear cover of the vehicle handbook.
- Download the My Renault App, where you will find your radio code under the 'Vehicle Details' section
- Purchase a radio code for £10 by clicking here
You can find the full details of what is included under your vehicles warranty by viewing the terms and conditions clicking here
You can check when your warranty expires through My Renault, simply download the My Renault App from the App store or Google Play.
You'll need your VIN and then select 'My Contracts' tab to see all warranty dates. login or join My Renault
You can purchase a service plan for most Renault vehicles via our Renault Shop.
Service plans are specific for every vehicle. When a service plan is purchased, it stays with the vehicle, and is non-transferable.
You can find more information regarding service history, and service schedule on the My Renault app.
To find out more regarding extended warranties for your vehicle, visit https://shop.renault.co.uk/extended-warranty/ and enter your registration number to find the information and pricing relevant to you.
Use your My Renault app to view warning lights and their meanings.
To do this you need to:
- Sign out of your account
- Select ‘view interactive guides’
- Click ‘add a guide’
- Select your vehicle from the list
- Select ‘start the download
- ’Select ‘Warning lights’
For any concerns please contact your nearest Renault retailer.
Tyre pressure information is found on a white sticker that is placed on the inside edge of the driver's door.
You can download a handbook for your Renault from My Renault. Simply download the My Renault App from the App store or Google Play.
You'll need your VIN, your vehicle's unique identification number (it's on your V5). Alternatively you can view all handbooks online.
Each paint colour has a 3 digit code should you need to order some paint or a touch up stick for repairs, the paint code is on the sticker on the inside of your door jam or on a sticker in the inside cover of your handbook.
Alternatively visit a delaer to check your paint code and order a touch up stick.
To understand how the Stop/Start engine functionality will be activated on your Renault view the video.
Super simple! You can find the Renault you’re after in stock at www.renault.co.uk/new-stock. Simply find your next Renault, click on Reserve for £99 and complete all of your information. That’s it! The car you want not in stock? Head to our vehicle configurator pages and build your next car. At the end, simply click on Reserve for £99.
You have two options. You can continue to buy online (finance only) by accessing your reservation and clicking ‘finance eligibility check’ to complete and apply for finance online. Or, you can be put in contact directly with your chosen retailer. Either way, your Renault retailer will reach out after you’ve made your reservation to discuss next steps.
We know that buying a car can be daunting. That's why your local Renault retailer can assist.
Yes! We will give you an estimated value for your car. Once you’ve made your reservation, your friendly Renault retailer will be able to give you a confirmed valuation once they’ve fully appraised your vehicle. You can then use this as a deposit towards your new Renault.
We supply estimated lead times for vehicles which are in stock. However once you’ve reserved and your vehicle has been ordered, you’ll be able to track the status of it in My Renault.
Whilst we do everything we can to have your vehicle delivered as quickly as possible, sometimes things happen in our supply chain that are out of our control resulting in a delay to your vehicle. In this case, your retailer will be able to keep you fully updated as to where your car is.
The guarantee is valid 30 full days from the day of registration. 500 miles mileage limit. Available for cars reserved and/or purchased via the Renault UK Online Store only.
Notification of your intent to return must be given to your Renault retailer.
Notification should be given no later than midnight on the 30th day from the day of vehicle registration and the vehicle must be returned to the retailer which handed it over to you within 5 days of giving notice.
Any vehicle which you traded in towards your new Renault will not be returned to you, but the value given to you as part of this purchase will be returned.
Other than any fair wear and tear, the Vehicle must be returned as per original condition, to qualify for the offer with all keys, accessories, loose items and V5 with vehicle. No refund will be processed until the V5 is in the possession of the retailer you’re returning the vehicle to. Vehicle must be returned by the customer to supplying retailer. Upon return vehicle cannot have any charges or claims from any third party against it. You must not have made a previous purchase under the Guarantee in relation to any vehicle in the preceding 12 months from the date of registration.
Renault UK reserves the right to change, amend or withdraw the offer at any point in time. Correct at time of publication.
Retail customers only.
You can find the full details of what is included under your vehicles warranty by viewing the terms and conditions here
You can check when your warranty expires through My Renault, simply download the My Renault App from the App store or Google Play.
You'll need your VIN and then select 'My Contracts' tab to see all warranty dates. login or join My Renault
To purchase an extended warranties for your vehicle, visit https://shop.renault.co.uk/extended-warranty/ and enter your registration number to find the information and pricing relevant to you.
You can find more information regarding service history, and service schedule on the My Renault app.
To access the My Renault app, you can login or create an account using the link below. Or you can simply download the app from the App store or Google Play.
Service plans are specific for every vehicle. When a service plan is purchased, it stays with the vehicle, and is non transferable.
You can purchase a service plan for most Renault vehicles via our Renault Shop.
Your local retailer can organise a Touch Up Stick or you, don't worry if you do not know the exact paint colour or paint code we will make sure it is right before we send it to you.
Your local Renault retailer's parts department will be happy to give you prices and supply parts for your Renault vehicle, you can find your nearest Renault retailer here or send a request directly.
Use your My Renault app to view warning lights and their meanings. To do this you need to:
- Sign out of your account
- Select ‘view interactive guides’
- Click ‘add a guide’
- Select your vehicle from the list
- Select ‘start the download
- ’Select ‘Warning lights’
For any concerns please contact your nearest retailer.
Tyre pressure information is found on a white sticker that is placed on the inside edge of the driver’s door.
You can apply for a Certificate of Conformity: it is free of charge and takes approximately a week to receive for UK registered vehicles.
For vehicles registered outside the UK there is a £100 fee and it can take up to 6 weeks to receive.
This is a measurement of driving range in compliance with the new WLTP standard.
Worldwide Harmonised Light Vehicles Test Procedures (WLTP), gives both fuel consumption and electric vehicle driving range results that are much closer to real-life conditions compared to the previous NEDC protocol. The new test cycle was developed using real-driving data, gathered from around the world, providing more accurate driving ranges.
We offer E-tech connected services to help you manage your driving range. You can also manage your driving range remotely with My Renault: wherever you are, you can visualise the charge level and driving range of your Renault E-tech vehicle, the current charging process or your recent charge history in real-time.
Your driving style also directly affects your Renault E-tech's electric driving range. Here are a few simple tips to optimise your driving:
- Limit your speed and accelerationAdopt a more relaxed, gentle driving style
- Drive at a constant speed as far as possible
- Adjust your speed by controlling your acceleration, including going downhill
- Think ahead
- Use the regenerative braking: when you need to bring the vehicle to a stop, first release the accelerator pedal to decelerate gently, then stop the vehicle with the brake pedal at a lower speed.
When you are behind the wheel of a Renault E-tech you can check your current energy in real-time using the fuel saver. The dashboard display shows the remaining driving range calculated based on the battery charge level and your average consumption.
There are several ways you can maximise your range. The most important factor is your driving style. To increase the driving range, you should adopt eco-driving behaviour: think ahead, use the regenerative braking, drive smoothly...
Follow the advice on your multimeda screen. At the end of each journey, it reviews your journey and gives you useful eco-driving advice to improve your driving range. And you can turn on the ECO driving mode to improve the driving range even further. The power of the air conditioning or heating and the dynamic performance of your vehicle are reduced to maximize your range.
When you start your E-tech vehicle, you hear and feel nothing. The same goes when you are stuck in a traffic jam. The electric motor only uses energy when you’re driving. When stationary, the only energy consumption is from any auxiliaries that you are using, such as the heating or air conditioning.
So unlike in a petrol or diesel vehicle, you don’t need to worry about using fuel whilst stuck in traffic.
The impact using electronic devices has on the range on your Renault E-tech is very minimal, especially when compared to the impact from driving style, weather and topography.
Like all batteries, E-tech vehicles hold less charge in cold weather than at ambient temperature.
Very low temperatures can sometimes extend the charging time, affect the driving range from energy storage or increase consumption associated with the use of the heating.
The new lithium-ion batteries in Renault E-tech vehicles have no memory effect, so can be charged, even partially, at any time without their performance deteriorating prematurely. Drivers can top up their charge every day, or charge once a week – whatever works best with their lifestyle.
The battery's daily discharge rate is too low to be significant. It would take several weeks of inactivity to see a significant loss of charge.
Most of the Renault sales network is equipped with quick-charge stations in their car parks (with power of 22 kW per charge point).
You can locate charge points via your My Renault app.
Renault signed a partnership agreement with UMICORE, an international company recognised as one of the leaders in lithium-ion battery recycling. Damaged batteries or batteries that have reached the end of their life are collected, then sent to diagnosis centres where they are repurposed outside of the automotive sector, or fully recycled.
An electric car is easier and more economical to maintain than a fuel-powered car. For example, the oil in a fuel-powered car must be changed regularly to ensure correct lubrication and cooling of the engine block. Oil changes are a thing of the past with a Renault E-tech as an electric motor does not need lubricating. The same goes for your brake pads, disks and drums, which have a significantly longer life expectancy thanks to regenerative braking.
Yes, if you drive a E-tech vehicle, it's all included. 24/7 comprehensive breakdown assistance is included in the warranty.
By subscribing to connectivity, you can use connected applications that require a telecommunication network.
You can access the connected applications via the R-LINK Store.
The battery warranty is included for new and used vehicles manufacturer warranties for 8 years.
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