Renault Customer Services
Our Customer Services team are here to
help you via the channels below. Let us know how we can help
telephone
Our Customer Service team are available on 0344 335 0000*
- Press option 1 for Roadside Assistance
- Press option 2 for Mobilize Finance
- Press option 3 for Enquiries. Multimedia support or Complaint
Our phone lines are open Monday to Friday from 8 am to 6 pm. Closed Sat,Sun and Bank Holidays.
*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines
live chat
You can also contact us via our Live Chat, Monday to Friday from 8 am to 6 pm using the icon in the bottom right-hand corner.
Closed Sat, Sun and Bank Holidays.
or Contact us by post at: The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS
USEFUL LINKS
For any questions regarding the use and maintenance of your Renault vehicle, see our Frequently Asked Questions, helpful videos or online user guides.
Need help with your multimedia and connected services?
WhatsApp us for Multimedia Support
Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia and connected services.
Our specialist team is available between 9am and 5.30pm Monday to Friday.
Please note they are unable to answer any queries not related to Multimedia issues.
Call us on 0344 335 0000*
For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 3 between 9am and 5.30pm Monday to Friday.
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines
customer complaint process
we do recognise that things can go wrong
Discover more about the complaints process
Motor Industry Codes of Practice
if you are dissatisfied, The Motor Ombudsman can provide assistance.
More about the Motor Industry codes
