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Renault Customer Relations

How can we help you?

Our Customer Relations team are here to help you

We are open 8am - 6pm Monday to Friday.  Closed Sat, Sun and Bank Holidays.
LIVE Chat is available from 9am - 9pm except Friday when LIVE Chat is available 9am - 5.30pm

 

You can call us on 0344 335 0000*.

 

Need to get in touch via post?  No problem, you can reach us at:

 

The Rivers Office Park

Denham Way, Maple Cross

Rickmansworth WD3 9YS

 

Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. You still have choices on how you contact us, we are available via phone, webforms, live chat and social media, all accessed via this Contact Us page.

Thank you for your patience.

Renault Finance call 0333 009 0230*

Mon-Fri 9:00am to 5:30pm; Sat- 9am to 5pm

 

Before contacting us, please check if the answer you are looking for is in our the FAQ's

Discover FAQ

Renault Business call 0800 731 7066*

Mon - Fri 8.30am to 5:30pm

Discover more

Renault Multimedia & Navigation call 0344 369 0000*

Mon - Fri 8.30am to 5:30pm

 

Or email your queries to:

 

 

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Already own a Renault?

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Your frequently asked questions

Renault Multimedia

To help you get the most from your Renault multimedia system, we have collected the most frequently asked questions, tutorial videos, and user guides.  Choose your system below.

Frequently asked questions
Useful videos
  •  How do I pair and connect my smartphone with R-LINK?

    How do I pair and connect my smartphone with R-LINK?

  •  How do I set up my R-LINK 2?

    How do I set up my R-LINK 2?

  • How do I update my Renault Media Nav?

    How do I update my Renault Media Nav?

More FAQ's
More useful videos
  •  How do I book a service?

    How do I book a service?

  • How do I know when my air con needs servicing?

    How do I know when my air con needs servicing?

  • Having problems with the Stop / Start function?

    Having problems with the Stop / Start function?

Renault Complaint

Customer complaint process

We do recognise that things can go wrong

Discover more about the Complaints process
the Motor Ombudsman

Motor Industry Codes of Practice

If you are dissatisfied, The Motor Ombudsman can provide assistance.

More about the Motor Industry codes

*Standard network rates apply from mobile or landline phones

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