Renault Customer Services

Our Customer Service team are available on 0344 335 0000*

• Press option 1 for Roadside Assistance 
• Press option 3 for Enquiries. Multimedia support or Complaint

Our phone lines are open Monday to Friday from 8 am to 6 pm. Closed Sat,Sun and Bank Holidays.

*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines

For all your new and existing finance queries, please contact:

customerservices@mobilize-fs.com

Call us and one of our agents will help you with any questions you may have. 

Or log in to your account here.

Customer service hours:

Monday to Friday 8:30 am – 5:30 pm

Instantly send us a message via WhatsApp.  It's free to use and with the added benefit of being able to send images means that we can quickly offer you the help you need with your Renault queries.

Our specialist team is available between 9am and 6pm Monday to Friday

You can also contact us via our Live Chat, Monday to Friday from 8 am to 6 pm using the icon in the bottom right-hand corner.  Closed Sat, Sun and Bank Holidays.

Social networks

You can reach us via our social networks, we have a team available to help.

• Facebook
• X

Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia and connected services.

Our specialist team is available between 9am and 5.30pm Monday to Friday.

Please note they are unable to answer any queries not related to Multimedia issues.

For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 3 between 9am and 5.30pm Monday to Friday.

Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.

*Calls to 03 numbers are free if used as part of your inclusive mobile minutes and are charged at local rates from landlines