Renault Customer Relations
How can we help you?
Our Customer Relations team are here to help you
We are open 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays. LIVE Chat is available from 9am - 9pm except Friday when LIVE Chat is available 9am - 5.30pm
You can call us on 0344 335 0000*.
Renault Finance call 0333 009 0230*
Mon-Fri 9:00am to 5:30pm; Sat- 9am to 5pm
Before contacting us, please check if the answer you are looking for is in our the FAQ's
Renault Multimedia & Navigation call 0344 369 0000*
Mon - Fri 8.30am to 5:30pm
Or email your queries to:
- Carminat TomTom & TomTom Live - carminat.helplineUK@renault.com
- Media Nav - medianav.helplineUK@renault.com
- R-Link - R-Link.helplineUK@renault.com
Already own a Renault?
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Your frequently asked questions
Renault Multimedia
To help you get the most from your Renault multimedia system, we have collected the most frequently asked questions, tutorial videos, and user guides. Choose your system below.
How do I pair and connect my smartphone with R-LINK?
How do I set up my R-LINK 2?
How do I update my Renault Media Nav?
How do I book a service?
How do I know when my air con needs servicing?
Having problems with the Stop / Start function?
Customer complaint process
We do recognise that things can go wrong
Motor Industry Codes of Practice
If you are dissatisfied, The Motor Ombudsman can provide assistance.
*Standard network rates apply from mobile or landline phones
