Renault Customer Relations
How can we help you?
Our Customer Relations team are here to help you
We are open 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays.
LIVE Chat is available from 9am - 9pm except Friday when LIVE Chat is available 9am - 5.30pm
You can call us on 0344 335 0000*.
Need to get in touch via post? No problem, you can reach us at:
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth WD3 9YS
Groupe Renault are embarking on a transformation of our Customer Service, as changes are implemented you may experience a delay in reaching our teams or receiving a response. You still have choices on how you contact us, we are available via phone, webforms, live chat and social media, all accessed via this Contact Us page.
Thank you for your patience.
Renault Finance call 0333 009 0230*
Mon-Fri 9:00am to 5:30pm; Sat- 9am to 5pm
Before contacting us, please check if the answer you are looking for is in our the FAQ's
Renault Multimedia & Navigation call 0344 369 0000*
Mon - Fri 8.30am to 5:30pm
Or email your queries to:
- Carminat TomTom & TomTom Live - carminat.helplineUK@renault.com
- Media Nav - medianav.helplineUK@renault.com
- R-Link - R-Link.helplineUK@renault.com
Already own a Renault?
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Your frequently asked questions
Renault Multimedia
To help you get the most from your Renault multimedia system, we have collected the most frequently asked questions, tutorial videos, and user guides. Choose your system below.
How do I pair and connect my smartphone with R-LINK?
How do I set up my R-LINK 2?
How do I update my Renault Media Nav?
How do I book a service?
How do I know when my air con needs servicing?
Having problems with the Stop / Start function?
Customer complaint process
We do recognise that things can go wrong
Discover more about the Complaints process
Motor Industry Codes of Practice
If you are dissatisfied, The Motor Ombudsman can provide assistance.
More about the Motor Industry codes
*Standard network rates apply from mobile or landline phones
