Renault Customer Relations
How can we help you?
Our Customer Relations team are here to help you
Our Customer Relations team will be unavailable on Wednesday 5th and Thursday 6th August from 2-6 pm. Our normal opening hours of 8 am to 6 pm Monday to Friday will resume from Friday 7th August.
You can call us on 0344 335 0000*.
Need to get in touch via post? No problem, you can reach us at:
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth WD3 9YS
Renault Finance call 0333 009 0230*
Mon-Fri 9:00am to 5:30pm; Sat- 9am to 5pm
Before contacting us, please check if the answer you are looking for is in our the FAQ's
Renault Multimedia & Navigation call 0344 369 0000*
Mon - Fri 8.30am to 5:30pm
Or email your queries to:
- Carminat TomTom & TomTom Live - carminat.helplineUK@renault.com
- Media Nav - medianav.helplineUK@renault.com
- R-Link - R-Link.helplineUK@renault.com
Already own a Renault?
Go even further
Your frequently asked questions
Renault Multimedia
To help you get the most from your Renault multimedia system, we have collected the most frequently asked questions, tutorial videos, and user guides. Choose your system below.
How do I pair and connect my smartphone with R-LINK?
How do I set up my R-LINK 2?
How do I update my Renault Media Nav?
How do I book a service?
How do I know when my air con needs servicing?
Having problems with the Stop / Start function?
Customer complaint process
We do recognise that things can go wrong
Discover more about the Complaints process
Motor Industry Codes of Practice
If you are dissatisfied, The Motor Ombudsman can provide assistance.
More about the Motor Industry codes
*Standard network rates apply from mobile or landline phones
