Renault Customer Services

How can we help you? Search our site, explore our FAQ's or view the helpful video guides.  Choose the contact method you prefer.  Simple. fast and hassle-free!

Our Customer Services team are open from 8am to 6pm Monday to Friday and are here to help you via the below channels. Let us know how we can help and we will be in touch within 24 hours *



*excluding weekends and bank holidays

We are open 8am - 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays.

call us on 0344 335 0000*

  • Press option 1 for Roadside Assistance
  • Press option 2 for RCI Finance 
  • Press option 3 for Enquiries
  • Press option 4 for Multimedia Support
  • Press option 5 if you have a Complaint
call 0344 335 0000 now

*Standard network rates apply from mobile or landline phones

Complete our online forms and we'll reply to you by email
You can also reach us via Live Chat or on our social networks, we have a team available to help

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Need to get in touch via post?

No problem, you can reach us at:

The Rivers Office Park

Denham Way, Maple Cross

Rickmansworth WD3 9YS

Need help with your multimedia?

Multimedia Device Experts

Multimedia Device Experts

WhatsApp us

Instantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.


Our specialist team is available between 9am and 5pm Monday to Friday.


Please note they are unable to answer any queries not related to Multimedia issues.

WhatsApp us
Multimedia Device Experts

Multimedia Device Experts

Call us on 0344 335 0000*

For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 4 between 8am and 6pm Monday to Friday. 


Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.


call 0344 335 0000*
User guides

User guides

You can also consult the User guide.

view the e-guides

Frequently Asked Questions

Get help with our list of most asked questions 

Renault Complaint

customer complaint process

we do recognise that things can go wrong

Discover more about the Complaints process
the Motor Ombudsman

Motor Industry Codes of Practice

if you are dissatisfied, The Motor Ombudsman can provide assistance.

More about the Motor Industry codes

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