telephone
Our Customer Service team are available on 0344 335 0000*
Our phone lines are open Monday to Friday from 8 am to 6 pm. Closed Sat,Sun and Bank Holidays.
live chat
You can also contact us via our Live Chat, Monday to Thursday from 8 am to 9 pm and 8 am - 6 pm on Friday, using the icon in the bottom right-hand corner.
post
No problem, you can reach us at:
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth WD3 9YS
contact forms
complete our online forms and we'll respond to you within 24 working hours.
Our opening times are 8am – 6pm Monday to Friday. Closed Sat, Sun and Bank Holidays. If you would like a quicker answer within our opening times, please use Live Chat
to find out more about our models, accessories, services or offers
to be assisted by an advisor with a multimedia issue
to let us know about a problem or dissatisfaction regarding our products or services
Multimedia Device Experts
WhatsApp usInstantly send us a message via WhatsApp. It’s free to use and with the added benefit of being able to send images this means that we can quickly offer you the help you need with your Multimedia system.
Our specialist team is available between 9am and 5.30pm Monday to Friday.
Please note they are unable to answer any queries not related to Multimedia issues.
Multimedia Device Experts
Call us on 0344 335 0000*For any issues with your Radio, Satnav, Bluetooth or any other part of your Multimedia system. Our specialist team is available on option 3 between 9am and 5.30pm Monday to Friday.
Before you call, help us by having the multimedia software version installed in your vehicle, available. This can be found on the settings screen within your vehicle.
USEFUL LINKS
For any questions regarding the use and maintenance of your Renault vehicle, see our Frequently Asked Questions, helpful videos or online user guides.
customer complaint process
we do recognise that things can go wrong
Discover more about the complaints processMotor Industry Codes of Practice
if you are dissatisfied, The Motor Ombudsman can provide assistance.
More about the Motor Industry codes