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All Renault drivers are entitled to complimentary Accident Aftercare. **
Renault accident aftercare
A dedicated accident aftercare service with UK based claim handlers who will assist with your insurance claim in the event of an accident to help get you back on the road.
24 hours a day, 7 days a week, 365 days a year
your car. Your Choice. Your Renault
Involved in an accident? Remember, you have the right to choose who repairs your Renault—not your insurer.
Here is what you need to know about your legal rights, your vehicle’s safety, and protecting your Renault's value.
1. the myth: "You must use your insurer's bodyshop"
The Reality: You don’t. Under UK consumer guidelines and FCA principles, you have the right to choose who repairs your car.
Your insurer must treat you fairly. While they cannot force you into their network, some insurers may apply an additional excess or limit courtesy car provision for choosing a Renault-Approved Body & Paint Centre.
2. understanding Repair Networks: Generalist vs. Specialist
Why do insurers often steer you toward their own repairers?
Insurers typically partner with large, multi-brand repair networks designed to handle a high volume of different vehicle makes and models. Because these generalist facilities do not operate exclusively under manufacturer-directed guidelines, their approach to your repair can differ significantly from a Renault specialist:
- repair philosophy: Where Renault factory guidelines may dictate that a complex structural panel must be completely replaced to guarantee the vehicle's original integrity, a non-approved repairer may attempt a cosmetic repair to control claims costs.
- component sourcing: To manage expenses, non-approved networks frequently utilise aftermarket alternative parts or recycled (green) components, rather than 100% genuine Renault parts.
3. what is at risk
⚠️ Your Renault vehicles are engineered with complex crumple zones and high-strength steels designed to protect the cabin. While alternative structural parts may look identical on the surface, they have not been crash-tested or approved by Renault. Without a manufacturer guarantee, there is no way to ensure these parts will deform exactly as intended in a secondary accident, which can directly impact cabin safety and the precise timing of airbag deployment.
⚠️ Your Technology. Modern Renaults rely on complex cameras and radar systems (ADAS) to keep you safe. Following a collision, these systems require precise recalibration.While generalist garages often rely on generic, multi-brand diagnostic equipment, a Renault Approved Body & Paint Centre uses the official, up-to-the-minute factory diagnostic platforms. This ensures your safety systems are restored to the exact millimetre-precision specified when your car rolled off the production line.
⚠️ Your Finish & Warranty. Preserving Aesthetics and Your Warranty
Achieving a flawless finish requires exact technical alignment. Renault Approved Body & Paint Centres use specialised paint systems and factory colour-matching technology designed to mirror the exact depth, flake distribution, and UV-resistance of your original factory finish.
Choosing a non-approved repairer introduces distinct cosmetic and warranty risks.
- visual matching: Without access to Renault’s exact formulation databases, achieving a perfect colour match in all lighting conditions is incredibly difficult, which can lead to visible mismatches or a loss of gloss over time.
Warranty Protection: While independent repairs do not automatically void your entire vehicle warranty, Renault cannot extend its anti-perforation (corrosion) or paint warranty to cover any areas, panels, or subsequent faults resulting from unapproved repair methods.
4. protecting Your Wallet and Lease
- avoid lease penalties: If your Renault is on a PCP or PCH finance agreement, your provider requires any repairs to meet strict "fair wear and tear" standards. Returning a vehicle with sub-standard repairs or non-conforming alternative parts can result in heavy end-of-contract charges.
- maintain resale value: Savvy buyers and dealerships look for a certified repair history. Gaps in your specialist repair history can sharply lower your vehicle's market value.
- the Renault Repair Certificate: Upon completion, we issue an official Renault Repair Certificate—your guaranteed proof that the vehicle was restored to Renault’s exacting technical and safety standards using 100% genuine parts.
- the Renault Approved Guarantee. Your car was built to exact engineering tolerances. It should be rebuilt the exact same way.
Choosing a Renault Approved Body & Paint Centre guarantees factory-trained technicians, bespoke tooling, and 100% genuine OEM parts. It’s your car, and it’s your legal right.
Insist on a Renault Approved repair.
why "Renault approved" is different
Choosing a Renault Approved Body & Paint Centre ensures your Renault is returned to its "Pre-Accident Condition" using the exact methods used to build it.
| Feature | Renault Approved | Insurer "Network" Bodyshop |
|---|---|---|
| Parts | 100% genuine new Renault parts | may use non-genuine, alternative, or recycled parts |
| Technicians | Renault trained specialists | multi-brand, generalist technicians |
| Tooling | model-specific diagnostic and repair equipment | multi-brand, non-specific diagnostic tooling |
| Warranty | preserves your original Renault warranty | repairs not completed to manufacturer standards or using non-genuine parts may affect your Renault warranty. |
| Safety | restores vehicle to original manufacturer safety specifications | repairs are not backed by a Renault Manufacturer Guarantee |
don't let "additional excess" policies hold you back
Some insurance policies include an additional excess fee or limit your access to a courtesy car if you choose your own repairer.
Before you make a decision, call Renault Accident Aftercare. We can help navigate your insurer’s terms and work to keep you mobile, which may include providing a replacement vehicle of a similar standard (subject to eligibility and accident circumstances) while your car is being repaired.
Call our accident aftercare service to see how we can help: 0800 085 8005
benefits of Renault accident aftercare
free roadside recovery**
24hr roadside recovery service.
keeps you mobile**
A replacement vehicle while your car is repaired (subject to availability).
dedicated UK team
Our expert claim handlers will assist with the claim and keep you informed of the progress.
only Renault approved bodyshops
Repairs will be undertaken at a Renault Approved Bodyshop.
only Renault genuine parts
Only genuine Renault Parts to keep your car 100% Renault.
5 year repair guarantee
You will be provided with a 5 year repair guarantee.
useful links
- Financial Ombudsmen Service: dealing with an insurance claim
- Citizens Advice: Your rights after a car accident
- find your local Renault approved bodyshop
*Calls charged at standard network rate from mobile and landlines.
**Terms & Conditions apply:
1. The Renault Accident Aftercare service is available in the UK when you call Renault first on 0800 085 8005 following an accident, before your insurer, providing that we handle your claim on your behalf with your insurer and manage your repair through a Renault Approved Repairer.
2. The service is not available for Motability vehicles or misfuelling claims. For standalone glass claims, we can refer you to our glass provider, but this will be subject to the terms and conditions of your own insurance policy.
3. Accident recovery is provided for unroadworthy vehicles only. If you cancel the recovery of your vehicle, any cancellation charges incurred will be at your cost. If your insurer rejects your claim, any recovery costs incurred will be at your cost.
4. A replacement car is provided subject to availability for accident repairs (excluding standalone glass repairs/replacements) carried out by a Renault Approved Repairer. We will provide a repairer courtesy car if the incident is your fault, or if the incident is not your fault, we will aim to provide a hire car of a similar size to your own vehicle.
5. In some instances where your insurer may not let us report the claim to them on your behalf, we will ask you to report to them advising that you are using our Renault Accident Aftercare service with a Renault Approved Repairer.
6.Some insurers may charge an additional excess for using our repairers.
7. Following an accident, we can arrange for you and your passengers to be taken home or to an address of your choice (including a railway station or such like for onward travel) where such home or address is within a 20 mile radius of the incident site.
Renault Accident Aftercare is provided by Car Care Plan Limited which is registered in England, Company No. 850195 at Jubilee House, 5 Midpoint Business Park, Thornbury, West Yorkshire, BD3 7AG.
