EASY LINK FAQ's

To access the EASY CONNECT Store, you must first create your account in MY Renault. Please follow the steps below:

• Go to the MY Renault page;
• Click on "Register". Fill out the form with your personal information and accept the conditions.

Note: Your password protects access to your account. Keep it safe.

• Click on "Create my account";
• An email will be sent to your inbox;
• Open it, then click on the activation link.

Note: If there is no activation email in your inbox, please check your spam folder.

• You can now access the EASY CONNECT Store by connecting to your MY Renault account.
  

To add your car to your MY Renault account, follow the steps below:

Go to https://www.renault.fr/connexion-inscription-my-renault.html

•  Log in;

Note: If you haven't yet created your account, please see our FAQ "How do I access the EASY CONNECT Store?" in the same help section.

• Click on "Add a car";
• Enter the Vehicle Identification Number (VIN);

Note: If you don’t know the VIN, please see our FAQ "Where can I find my VIN?". 

• Click on "Add My Renault".

You car is now added to your MY Renault account.

If you cannot add your vehicle to the MY Renault virtual garage, please follow the steps below:

• Log out of your MY Renault account;
• Delete the cookies from your browser;
• Disable the Adblocker;
• Log back in to your MY Renault account;
• Reassign your vehicle to your MY Renault account.

Renault EASY CONNECT Store allows you to do several actions:

• Consult the catalogue of applications and services available for your car. You can buy or renew services from the "Catalogue" section;
• Consult the current status of your service contracts to see which services are active on your car from the "My Services" section;
  
• Update your EASY LINK system and the maps to always drive with the latest available version. You can do this in the "Updates" section;
• Lastly, you can consult the help section where you will find useful answers to the most frequently asked questions and find explanations on procedures.

Note: To access the Renault EASY CONNECT Store, you must log in to your MY Renault account and go to the "EASY CONNECT Store" tab. 

• Go to your MY Renault account;
• Select your vehicle (enter the VIN);
• Click on EASY CONNECT Store;
• Go to the "Catalogue" or "My Services" tab to get information about the services available on your EASY LINK.

• Check whether you have authorised data sharing and activated the connectivity on your EASY LINK;
• Check if your vehicle is in a network coverage area;
• You can go to the EASY CONNECT Store to see information about your services.

• Go to your MY Renault account;
• Select your vehicle (enter the VIN);
• Click on EASY CONNECT Store;
• All the services listed are eligible with your vehicle. You can find all the installation and update information in the product sheet corresponding to your service or on the EASY CONNECT website.

• Check whether you have authorised data sharing and activated the connectivity on your EASY LINK;
• Check if your vehicle is in a network coverage area;
• Standard services on your vehicle are automatically installed if you are in a covered area;
• You can go to the EASY CONNECT Store to see information about your services.

• You can find information on how to use the services on each product sheet. Some services can be used directly on your on-board system, whereas others require you to download the MY Renault application;
• Check if your vehicle is in a network coverage area;
• You can find the information about your services in the EASY CONNECT Store or on the Renault EASY CONNECT website.
  

To renew your connected services: 

• Log in to your MY Renault account;
• Go into the EASY CONNECT Store tab;
• If you  are nearing the end of your contract, the service will be offered again in the "Catalogue" section. All you have to do is select the offer you want to subscribe to, pay for your purchase, then enjoy your extended service!

• Log in to your MY Renault account: Enter the Vehicle Identification Number (VIN);
• Go to the EASY CONNECT Store page;
• The status of each of your services is indicated in the 'My Services' tab on the EASY CONNECT Store page;
• To activate your services, make sure that you have authorised data sharing and activated connectivity on your EASY LINK multimedia system;
• Check if your vehicle is in a network coverage area;
• Your service will be activated and will change to active status within 72 hours of the connectivity activation operation. If not, please contact your customer support.

To benefit from the connected services in the MY Renault application, you must have a smartphone with software version:

• 6 or above for Android;
• 11 or above for iOS (compatibility with iPhone).
  

To create your account in the MY Renault application and access all of its content, follow the steps below:

• Download the MY Renault application free of charge from the App Store or Google Play;
• Launch the MY Renault application;
• Click on "Register". Fill out the form with your personal details and accept the conditions of use;

Note: Your password protects access to your account. Keep it safe.

• Click on "Register";
• An email will be sent to your inbox. Open it, then click on the activation link;

Note: If there is no activation email in your inbox, please check your spam folder.

• Return to the app's home screen. Click on "Log in" then enter your email and the password that you have chosen. You are now logged in.
  

To add your car to your MY Renault account, follow the steps below:

• Launch the MY Renault application;
• Log in;

Note: If you haven't yet created your account, please see our FAQ "How do I create an account in the MY Renault application?" in the same help section.

• Click on the "Car" icon in the bottom left-hand corner of the screen then on the "+" button in the top left-hand corner of the screen;
• Enter the Vehicle Identification Number (VIN);
  
  

Note: If you do not know the VIN of your car, please see our FAQ "Where can I find the VIN of my car?" in the same help section.

• Click on "Add my car"; 
• You car is now added to your MY Renault account. You can consult the list of your cars in your MY Renault account at any time and add others via the "car" button in the bottom left-hand corner.

Yes, you can add several cars to one MY Renault account.

To do this:

• Launch the MY Renault application;
• Click on the 'Car' icon in the bottom left-hand corner of your screen;
• Scroll down;
• Click on 'Add a car' at the bottom of the page.

Note: If necessary, you can consult our FAQ "How do I add a car to my MY Renault account?" in the same help section.

Synchronising your MY Renault application with your car is a necessary step to benefit from the connected features of your MY Renault application.

To synchronise your MY Renault application with your car, please follow the steps below:

• Download the MY Renault application from the App Store or Google Play;
• Log in or create your MY Renault account;
• Add your Renault car to your MY Renault account, if it is not already present. To do this, go to the "Car" menu in the bottom left-hand corner of the screen or click on the "+" button in the top right-hand corner of the screen and follow the suggested steps;

Note: For more details, please see our FAQ "How do I create an account in the MY Renault application?" in the same help section.

• Once the car has been added to your account, click on the "Synchronisation" button and then on "SYNCHRONISE MY RENAULT" and follow the steps described in your application;
• At the end of your journey, enter the code that appears on the central screen of your car in the MY Renault application;
  
  

Note: If the notification disappears before you have entered the code, you can find it again by clicking on the small "post-it" icon at the top of your screen.  

If, however, you do not receive the notification containing the code in the central screen of your car, wait for 5 minutes then restart the synchronisation from the MY Renault application.

• Click on "Let's go";
• Congratulations! You car is now connected to your MY Renault application. You can benefit from all of the services offered by MY Renault in next to no time.
  
  

Note: If, however, the conditions were not met to synchronise successfully, let us guide you step by step with the MY Renault application. In particular, if you have just activated your services in your car, wait a few hours before synchronising your MY Renault account with the vehicle.

It is possible to add several cars to your MY Renault account. However, it is not possible to have the same car synchronised with several MY Renault accounts.

Note: Please see our FAQ "Is it possible to add several cars to one MY Renault account?" in the same help section.

Here are several possible reasons:

• Only cars with an EASY LINK multimedia system are eligible for synchronisation;
• Check that your EASY LINK system is enabled. To do this, check if the CONNECTION button appears on your navigation screen. If if appears, your services are not activated. You will then have to tap CONNECTION;
• Check that you have authorised data collection from your vehicle. A message tells you the status each time you start the car;
• Check that your smartphone and your car are in the network coverage area;
• Check that you have entered the correct synchronisation code.

To benefit from your services in the MY Renault application, these services must be activated beforehand in your car.

To activate the services in your car, follow the steps below:

• In a network coverage area, sit in the driver's seat, with the engine off.
• Switch on the central screen of your vehicle and click on "Connection";
• Click again on "Activate", then on "Yes" to accept data collection from your car;
• A confirmation screen then appears in your system, telling you that within a few hours, you will be able to enjoy your services in your car.
  

To enjoy your services from the MY Renault application, you must also synchronise your MY Renault application with your car.

To synchronise your car with your MY Renault application:

• Log in to the MY Renault application;
• Go to the "Car" page in the bottom left-hand corner of your screen;
• Click on "Synchronisation" and follow the steps described in the MY Renault application; 
• For more details on synchronisation, you can refer to the FAQ "How do I synchronise the MY Renault application with my car?" in the help section.

The VIN is your car's Identification Number. It is composed of 17 digits.

You can find it on your car registration certificate in section E or in the bottom left-hand corner of your windscreen.

The VIN is necessary for adding a car to your MY Renault account.

You can change your email address linked to your MY Renault account by following the steps below:

• Launch the MY Renault application;
• From the menu bar at the bottom of the screen, click on the "My Profile" icon on the far right;
• At the bottom of this page, click on "Change my email";
• Enter your new email address;
• Enter your password;
• Confirm.

To send your destination to your car from the MY Renault application, follow the steps below:

• Launch the MY Renault application;
• Click on the second 'Navigation' icon at the bottom of the screen;
• Type the desired destination in the search bar;
• Select the address;
• Click on the "Route" button;
• Click on "Open with"; 
• Select your vehicle's icon; 
• Get behind the wheel of your Renault;
• Switch on your multimedia system. The chosen destination automatically appears on your on-board screen. All you need to do is accept it.

You can find a Renault dealership from your MY Renault application:

• Launch the Application;
• Click on the second "Navigation" icon at the bottom of the screen;
• Tap "+" on the right side of the map;
• Select the "Dealerships" icon;
• The nearest dealerships are displayed;
• By clicking on a dealership, you will have access to its opening times and contact details.
  

First, check that your vehicle is connected with active data sharing.

• Download the MY Renault application;
• Synchronise your car with the application (please see our FAQ "How do I synchronise the MY Renault application with my car?" in the same help section);
• There are 2 possible scenarios;
• If the services are active, you can use them free of charge until the end of the contract;
• If the services have expired, you can renew them from the EASY CONNECT Store.

To prepare your car for resale, please follow the steps below:

• Remove your car from the MY Renault application;

Note: Please consult our FAQ "How do I remove my car from the MY Renault application?" in the same help section.

• Delete your data in your multimedia system;
• Get behind the wheel of your car;
• Click on "Menu" in the bottom left-hand corner of the page;
• Tap the "INFO" icon; 
• Click on "System" at the bottom of the screen;
• Press the "Reset" icon;
• Your vehicle is now ready for resale.

To remove your car from the MY Renault application, follow the steps below:

• Launch the MY Renault application;
• Click on the "Car" icon in the bottom left-hand corner of your screen; 

Note: If you have several vehicles in your MY Renault account, choose the one you want to remove.

• Click "Remove my car" at the bottom of the page; 
• Choose the reason for the deletion;
• Confirm deletion of your car from the MY Renault application;
• You car is now removed from your account.