RENAULT SHOP TERMS & CONDITIONS

1.1.   Conditions:  the terms and conditions set out in this document.

1.2.   Contract: the contract between the Supplier and Youfor the sale and purchase of
the Goods in accordance with these Conditions.

1.3.   Goods: the handbook ordered by You in accordance with these Conditions.

1.4.   Order: Your order for Goods.

1.5.   You: the customer who purchases the Goods from the Supplier.

2.1.   Our website is operated by Renault U.K. Limited, a company registered in England and Wales under company number 82932 with its registered office at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire WD3 9YS (“We” or “Us”).

3.1.   Our site is only intended for use by persons resident in the UK and for the purchase of Goods in the UK.

By placing an Order through our site, You warrant that:

4.1.     You are legally capable of entering into binding contracts;

4.2.    You are at least 18 years old;

4.3.    You are resident in the UK; and

4.4.    You are accessing our site from within the UK.

5.1.    Our Contract. These terms and conditions apply to the Order by You and supply of Goods by Us to You. They apply to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing, to the fullest extent allowable by law.

5.2.   Entire agreement. The Contract is the entire agreement between You and Us in relation to its subject matter. You acknowledge that You have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

5.3.   After placing an Order, You will receive an e-mail from Us acknowledging and accepting Your offer, at which point a Contract will come into existence between You and Us.

5.4.   If We are unable to accept Your Order, we will notify You in writing and will not charge You for the Goods. This may be due to unexpected limitations on our resources.

6.1.   The price of our Goods are inclusive of VAT

6.2.   We accept payment with all credit and debit cards except American Express.

6.3.   You undertake to pay the amount on the day of the Order in accordance with the terms and conditions below.

6.4.   If You make an Order within one year of Your vehicle being registered, and provide its registration number or VIN, then you can obtain one copy of the handbook for free.

7.1.   We will arrange for shipment of the Goods to
You. Please check the individual product page for specific delivery options.  You will pay all shipping and handling charges specified during the ordering process.

7.2.   Title and risk of Goods pass to You upon Us transferring the Goods to the courier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

8.1.   You may cancel a Contract during a “cooling off period” at any time within fourteen (14) calendar days, beginning on the day You receive the Goods, by notifying us in writing and returning the Goods

8.2.   Goods will only be accepted in their original packaging, unused, in perfect condition, and with the invoice concerned. Items that are returned used, dirty or damaged will not be accepted.

8.3.   In this case, You will receive a full refund of the price paid for the Products

9.1.   Subject to Condition 8.3, if We fail to comply with these terms and conditions, We shall only be liable to You for the purchase price of the Goods.

9.2.   Subject to Condition 8.3, We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach: (a) loss of income or revenue;  (b) loss of business;  (c) loss of profits;  (d) loss of anticipated savings;  (e) loss of data; or  (f) waste of management or office time.  However, this Condition 8.2 will not prevent claims for loss of or damage to Your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this Condition 8.2.

9.3.   Nothing in this agreement excludes or limits our liability for:  (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation;  (c) any breach of the obligations implied by the Sale of Goods Act 1979 or under the Consumer Rights Act 2015;  (d) defective products under the Consumer Protection Act 1987;  (e) any deliberate breaches of these terms and conditions that would entitle You to terminate the Contract; or  (f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. 

Applicable laws require that some of the information or communications we send to You should be in writing. When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that we provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

 We may give notice to You at either the e-mailor postal address You provide to us when placing an Order, or in any of the ways specified in Condition 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12.1.   The Contract between You and Us is binding on You and Us and on our respective successors and assignees.

12.2.   You may not transfer, assign, charge or otherwise dispose of a Contract, or any of Your rights or obligations arising under it, without our prior written consent.

12.3.   We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of Our rights or obligations arising under it, at any time during the term of the Contract.

13.1.   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2.   A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; and (f) the acts, decrees, legislation, regulations or restrictions of any government.

13.3.   Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

13.4    We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15.1.   If We fail, at any time during the term of a Contract, to insist upon strict performance of any of Your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve You from compliance with such obligations.

15.2.   A waiver by us of any default will not constitute a waiver of any subsequent default.

15.3.   No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with Condition 12 above.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17.1.   These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

17.2.   We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

17.3.   Nothing in this Condition limits or excludes any liability for fraud.

18.1.   We have the right to revise and amend these terms and conditions from time to time.

18.2.   You will be subject to the policies and terms and conditions in force at the time that You order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to Orders previously placed by You), or if we notify You of the change to those policies or these terms and conditions before we send You the Dispatch Confirmation (in which case we have the right to assume that You have accepted the change to the terms and conditions, unless You notify us to the contrary within seven working days of receipt by You of the Products).

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.