ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

What criteria are used to determine the trade-in offer?

To ensure you receive a fair and accurate valuation, we look at a variety of factors. A vehicle's value is determined first and foremost by its make, model, and engine type, followed by several key details:

  • age & registration: The year the car was first registered (e.g., the registration plate/year).
  • mileage: The total mileage on the odometer. Lower mileage typically increases a vehicle's value.
  • specification & trim level: The specific model variant (e.g., Techno, Iconic) and any factory-fitted optional extras or technology.
  • overall condition: The physical state of the exterior bodywork, interior upholstery, and tyres, taking into account any minor scuffs or dents.
  • service history: A well-documented service record (ideally a full service history) can positively impact your car's value.
  • market demand: Current UK used car market trends and the popularity of your specific model.