Reserve Online Terms & Conditions

Before you can reserve a Vehicle, you will need to sign up for a My Renault account on the renault.co.uk website or the My Renault app. Your use of My Renault will be subject to the My Renaultterms and conditions. 

You can reserve a Vehicle by paying a Reservation Amount. You will be asked to enter your personal details including name, email address, telephone number and payment card details. The Reservation Amount will be debited from your payment card immediately, when you click “submit payment”. 

Only eligible Vehicles will be shown on the Site. In the event a Vehicle from our Renault Retailers stock is not available for Reservation, a message will appear to inform you that the Vehicle cannot be Reserved at the point you click on the “reserve now” button.   Payment of the Reservation Amount for either a Vehicle from Renault Retailer stock or a Vehicle built via our online configurator does not constitute a contract for sale and does not mean your Reservation has been accepted.  Reservations are subject to acceptance by your Renault Retailer. A Renault customer services representative (“Renault concierge”) will confirm your Reservation with the Renault Retailer and will contact you to confirm acceptance of your Reservation.  Acceptance of your Reservation does not constitute a binding contract or any offer to enter into a binding contract for the sale of the Vehicle.  Prices and offers shown on the Site are correct at the time of publication and may vary at the point you place your actual order for the Vehicle. Finance offers are subject to offer end dates.  Neither Renault or its Renault Retailers can be held responsible for the expiry of offers or a change in the price of Vehicle between Reservation being made on the Site and the placing of your actual order. Only the signing of an order form with your Renault Retailer to purchase the Vehicle or the signing of a finance agreement with Mobilize Financial Services (or any other financial provider you are introduced to by your Renault Retailer) by you, will constitute a contractual commitment to purchase the Vehicle. 

If you decide not to purchase the vehicle, you can request a refund of the Reservation Amount at any time by contacting your Renault concierge. Your payment will be refunded in full, usually within 10 working days. 

Renault and/or the Renault Retailer reserves the right to cancel your Reservation. 

The order and payment of the Vehicle is confirmed with the Renault Retailer, at the Renault Retailer’s premises. 

The final purchase price for your Vehicle may contain a discount for a trade-in, the actual sale price may be different if; the Customer does not trade-in their own vehicle, does not wish to have his vehicle traded-in by the Renault Retailer or if the vehicle does not meet the eligibility criteria for a used car. Renault and/or the Renault Retailer reserve the right to slightly change the specification of your Vehicle provided that the change is insignificant. 

Reserving a vehicle from a Renault Retailer’s stock

Vehicles reserved from a Renault Retailer’s stock will be reserved for 72 hours (3 days) once the Reservation Amount has been paid. 

The Reservation will expire and become null and void if you do not proceed to order the Vehicle within 72 hours (3 days) of you completing the Reservation on the Site. 

Once the 72 hour (3 day) period has expired, the Vehicle is no longer reserved for you and is put back on sale to the public. The Vehicle will become available for Reservation on the Site and you will not be charged any additional fees related to the Vehicle Reservation. 

Available Vehicle stock is updated in real-time. However, in the unlikely event the Vehicle reserved has already been sold, the Renault concierge will discuss other options open to you.

The Customer certifies that they :

• (i) are over 18 years of age;
• (ii) have the legal right to make the payment for the Reservation or have obtained explicit permission from the person whose name appears on the payment card being used to pay the Reservation Amount.
  

To reserve a Vehicle you will need to follow the following steps:

1. To proceed with your Reservation, simply click on the "Reserve now" button on the vehicle details webpage. If the Vehicle is not available for Reservation, a message will appear to inform you that the Vehicle cannot be Reserved at the point you click on the “Reserve now” button;
2. Fill in the Reservation form with the requested details including your personal information, your financing preferences and/or your wish to benefit from a trade-in offer for a vehicle you own;
3. Your reservation payment is taken by our recognised banking partner STRIPE of 354 Oyster Point Boulevard, South San Francisco, California, 94090, USA (“STRIPE”), no financial data will be taken by Renault or stored on Renault servers.
4. The Stripe pop-up window will appear for you to enter your name and payment card details;
5. The deposit is refundable if the Reservation does not go ahead. You will need to contact a Renault Concierge for the return of the Reservation Amount. The monies will be refunded usually within 10 working days to the card the payment was made from.
6. A summary of your Reservation mentioning the model of the Vehicle, the version, the colour, the type of fuel, the type of gearbox and the Vehicle’s manufacturers recommended retail price is shown to you before you submit your Reservation request.
   

Once the Reservation has been made, an email confirming your Reservation request will be sent to you at the email address previously indicated in the Reservation form, indicating that the Reservation has been registered with the Renault Concierge team. 

The applicable Renault Retailer will be informed of your Reservation and a Renault Concierge will contact you at the earliest opportunity to confirm your Reservation. 

The Renault Concierge can also assist you with the next steps in relation to placing an order and (if required) making a Finance Application. You will be passed to your chosen Renault Retailer to complete the purchase of your chosen Vehicle.

All payments made on the Site are processed securely by our payment processor partner, STRIPE (and its global affiliates). The STRIPE payment system is managed and owned by STRIPE. STRIPE accepts Visa, Mastercard and American Express.  Other payment methods may be added or removed from time to time. You warrant that you have the appropriate authority to use the payment details which you enter.

By entering your debit or credit card or other payment information, you agree to STRIPE’s payment terms https://stripe.com/en-gb/privacy and the use of your information by STRIPE for the purposes of paying the amount due and processing your payment.

Finance is provided by Mobilize Financial Services. Mobilize Financial Services is a trading name of RCI Financial Services Limited, registered in England and Wales no. 03302462. Registered office:  Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS (“Mobilize”).  Authorised and regulated by the Financial Conduct Authority.

If you decide to apply for finance, you will be asked to complete a Finance Application online which requires you to provide personal data such as your name, date of birth and contact details as well as your employment, address history and bank details.

You will be subject to Mobilize Financial Services' finance terms and conditions when taking out finance. 

The Reservation requires Renault to collect your personal data.

To find out more about the processing of your personal data by RENAULT during the Reservation process, please see: www.renault.co.uk/legal-and-privacy.html 

The Finance Applications requires RCI Financial Services Limited to collect your personal data. For full details on how RCI Financial Services Limited uses your information when you apply for finance, please see their Privacy Policy www.renaultfinanceuk.com/RCIFS-Application-Privacy-Policy

Any failure to exercise, or delay in exercising, a right, power or remedy provided by these Terms and Conditions or by law shall not constitute a waiver of that, or any other, right, power or remedy and shall not, and nor shall any single or partial exercise of any such right, power or remedy, preclude the further exercise of that, or any other, right, power or remedy. 

If any provision, or part of a provision, of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid, illegal or unenforceable, such invalidity, illegality or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.

1. These Terms and Conditions and any dispute shall be governed by and construed in accordance with the laws of England and Wales. 
2. If any dispute arises in connection with these Terms and Conditions, the parties may enter into mediation in good faith to settle such dispute.  
3. Nothing in these Terms and Conditions shall prejudice the right of either party to apply to the courts of England and Wales in respect of any matters arising out of these Terms and Conditions. 
4. In the event of a dispute between the you and the Renault Retailer, the Renault Retailer will endeavour to resolve it amicably (the Customer will send a written complaint to the Renault Customer Relations Department or the Renault Retailer's Department) which can be contacted on 0344 335 0000 or on the website www.renault.co.uk/contact.html specifying that the request concerns "the reservation of your vehicle". If no amicable agreement is reached with the Customer Relations Department concerned the Customer has the possibility to refer the matter to a mediator free of charge.
5. Renault Retailers act on their own behalf and not as agents of the manufacturer. As such, they assume sole responsibility for any commitments made to customers and their fulfilment

No waiver

The fact that one of the parties does not invoke a clause of these T&Cs shall not be interpreted as a temporary or definitive waiver of the benefit of the provision in question which will remain in force.

Nullity of a clause

If one or more provisions of these T&Cs are declared invalid, void or unwritten pursuant to applicable regulations, changes or following a final decision of a competent court, the other provisions shall remain in full force and effect.

Force Majeure

 RENAULT cannot be held responsible for any event that has the characteristics of force majeure and results in a malfunction of the Service.

The following instances of force majeure are included, in addition to those usually retained by the applicable national jurisprudence, governmental and legal restrictions and modifications; computer failures and telecommunications blockages, failure of servers or communication networks or computer malfunctions ("bugs", viruses, malware, intrusions).