ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

What happens to my deposit if I cancel my order before delivery?

If you cancel your order before your vehicle is delivered, your deposit will be fully refunded.

If you have already taken delivery of your vehicle and purchased it outright (cash/debit card), you may still be eligible for a full refund under our 14-day cancellation policy.

Please note that if the vehicle has been driven more than 620 miles after delivery, a usage fee will be charged. For full details on cancellations and returns, please view our Terms and Conditions.

on the same subject
Where can I find used Renault vehicles? what is Renew? How can I check the maintenance history of my used Renault? What warranty cover do I get with a used vehicle purchased from Renew? Do Renew warranties work abroad? Is it possible to extend the warranty on a used car purchased from Renew?
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