My Renault FAQs
Learn all about My Renault. Here you'll find answers to the most frequently asked questions to help you make the most of My Renault and its services.
frequently asked questions
My Renault FAQs

How do I activate my in-vehicle services?

Your connected services1 are typically activated by your Renault expert during your vehicle handover.

If you need to activate them yourself, you can do so directly from your vehicle's multimedia screen. Just follow these simple steps:

  • ensure your vehicle is in an area with network coverage.
  • turn on Data Sharing in your system settings. Press the "Connect" or "Activate my services" button on the screen.

Need help? If you have any questions or need assistance, please contact Renault Customer Services.

1 Connected Services require a compatible iOS or Android smartphone. Only use when parked safely and follow road safety regulations. Services subject to mobile network coverage and additional charges. Standard connectivity pack free for 8 years, Advanced connectivity pack free for 3 years or duration of Mobilize Financial Services contract (excluding Hire Purchase), after which charges may apply. May differ depending on when the vehicle was built, please refer to local retailer for details. For compatible devices, visit www.renault.co.uk/renault-connect/phone-compatibility.html