How do I find out if my connected services are activated?

To check the status of your connected services², please follow these steps:

• log in to your My Renault account,
• ensure your vehicle is synced to your account. (If this was not done when your vehicle was delivered, you will need to link your vehicle first).
  
• go to the Contracts page of your My Renault ¹ app. Here, you will see the status of each of your services.

To ensure your connected services work correctly, please note:

• data sharing: Make sure that data sharing is enabled on your vehicle's central touchscreen.
• network coverage: Your vehicle must be in an area with mobile network coverage for connected services to activate and work.

Contact Renault customer services if you experience any issues or a service is not working as expected,

¹  ^{To use My Renault app you need a smartphone with compatible iOS or Android operating system.  Download the free My Renault app and create an account.  Synchronise or pair My Renault to your vehicle.  Synchronising or pairing should only be done when the car is parked safely.  Services may be subject to mobile network coverage and additional charges.  Users should follow road safety regulations when using the services and always be in control of the vehicle. For further information, visit My Renault..}

_{² Connected Services require a compatible iOS or Android smartphone. Only use when parked safely and follow road safety regulations. Services subject to mobile network coverage and additional charges. Standard connectivity pack free for 8 years, Advanced connectivity pack free for 3 years or duration of Mobilize Financial Services contract (excluding Hire Purchase), after which charges may apply. May differ depending on when the vehicle was built, please refer to local retailer for details. For compatible devices, visit www.renault.co.uk/renault-connect/phone-compatibility.html}