What should I do if one of my connected services is not working?

If your connected services² are not working, first of all check that you have agreed to data sharing. Without this, your connected services will not be available. 

For the remote services available in the My Renault ¹ mobile app, make sure you have correctly synced your My Renault account with your vehicle. 

If the problem persists, contact Renault Customer Services. 

^{¹  To use My Renault app you need a smartphone with compatible iOS or Android operating system.  Download the free My Renault app and create an account.  Synchronise or pair My Renault to your vehicle.  Synchronising or pairing should only be done when the car is parked safely.  Services may be subject to mobile network coverage and additional charges.  Users should follow road safety regulations when using the services and always be in control of the vehicle. For further information, visit My Renault.}

_{² Connected Services require a compatible iOS or Android smartphone. Only use when parked safely and follow road safety regulations. Services subject to mobile network coverage and additional charges. Standard connectivity pack free for 8 years, Advanced connectivity pack free for 3 years or duration of Mobilize Financial Services contract (excluding Hire Purchase), after which charges may apply. May differ depending on when the vehicle was built, please refer to local retailer for details. For compatible devices, visit www.renault.co.uk/renault-connect/phone-compatibility.html}