ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

How can I track my Renault order?

You can track your vehicle's journey in two ways:

Via My Renault: Log into your account on the My Renault app¹. Your order status will be shown directly on your homepage.

Via your retailer: Contact the retailer where you ordered your vehicle for a direct update from their team.

¹  To use My Renault app you need a smartphone with compatible iOS or Android operating system.  Download the free My Renault app and create an account.  Synchronise or pair My Renault to your vehicle.  Synchronising or pairing should only be done when the car is parked safely.  Services may be subject to mobile network coverage and additional charges.  Users should follow road safety regulations when using the services and always be in control of the vehicle. For further information, visit My Renault.

on the same subject
How can I find my order details? I didn't receive a confirmation email: How can I verify that my order was processed? Can I cancel my order? Can I cancel my order at the retailer? Is it possible to cancel my purchase after the vehicle has been delivered I want to buy a Renault. How long will it take from the time I place my order until delivery?
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