ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

How can I find my order details?

Keeping track of your new car's journey from the factory to the retailer is easy:

  • log into your My Renault¹ account at my.renault.co.uk (or download the My Renault app).
  • go to your 'Virtual Garage'.
  • enter your order number or VIN to add the vehicle and start tracking its progress.

¹ To use My Renault app you need a smartphone with compatible iOS or Android operating system.  Download the free My Renault app and create an account.  Synchronise or pair My Renault to your vehicle.  Synchronising or pairing should only be done when the car is parked safely.  Services may be subject to mobile network coverage and additional charges.  Users should follow road safety regulations when using the services and always be in control of the vehicle. For further information, visit My Renault.