ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

I didn't receive a confirmation email: How can I verify that my order was processed?

First, please check your spam or junk email folder, as automated confirmation emails can sometimes end up there.

If you still cannot find it:

If you ordered at a retailer: Please contact your local Renault retailer directly, and they will be happy to confirm your order status.

If you ordered online: Please contact our Renault Customer Relations team on 0344 335 0000 or via our website Live Chat, and we will verify your order for you.

on the same subject
How can I find my order details? Can I cancel my order? Can I cancel my order at the retailer? Is it possible to cancel my purchase after the vehicle has been delivered How can I track my Renault order? I want to buy a Renault. How long will it take from the time I place my order until delivery?
find a retailer
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