ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

Is it possible to cancel my purchase after the vehicle has been delivered

If you bought your Renault entirely online, yes. You have 14 days from the day after delivery to cancel your purchase and return the vehicle under our online return policy.

However, if you completed your purchase in person at a retailer, you cannot cancel the contract or return the vehicle once it has been delivered.

For full details on return conditions and mileage limits, please see our Terms and Conditions