ordering a vehicle
To help you with your car-buying plans, we’re here to answer your questions about ordering a vehicle, whether it’s new, in stock, used, purchased online or at a retailer, with or without a trade-in.
frequently asked questions
ordering a vehicle

What is an online reservation and why should I reserve my new Renault?

Reserving your vehicle online is a quick, secure, and convenient way to secure your dream Renault directly through our website. By paying a small, fully refundable £99 reservation fee, you can secure a vehicle or a priority production slot 24 hours a day, with dedicated support from our team whenever you need it.

Why should I reserve a car?

1. Secure your production slot

By placing your reservation early, you secure your place in the manufacturing schedule. This is particularly beneficial for highly anticipated new models (like the Renault 5 E-Tech) as it helps ensure the fastest possible delivery time.

2. Lock in your perfect specification

Your exact configuration—including your chosen trim level, engine/motor, colour, and optional extras—is saved and secured so that the car is built exactly how you want it.

3. Greater reassurance

The process is simple, fast, and highly secure. Plus, our team is on hand to help you at any point via live chat or phone. You can also manage and view your reservation at any time in your My Renault account..

4. Plan your purchase with ease

Once your vehicle is reserved, you can take your time to::

  • explore and customise your finance options online
  • get an  instant valuation to part-exchange your current car.
  • choose whether to complete your purchase entirely online or in person at your local Renault Retailer

5. A refundable reservation fee

There is absolutely no risk. The £99 reservation fee is fully refundable if you change your mind and decide not to proceed. If you do go ahead, the £99 will simply be deducted from your final deposit or purchase price.

How does it work?

In a few simple steps:

  1. Configure your car: Choose your favorite Renault model and customise it to your liking..
  2. Start your reservation: Click, "Reserve Online" or, "Start your online order".
  3. Select your Retailer: Choose the Renault Retailer where you would like to collect your vehicle.
  4. Pay your £99 fee: Complete the secure online payment..
  5. Confirmation: You will receive a confirmation email, and your reserved vehicle will appear in your My Renault account, ready for the next steps!.